ERICA MAE PUNU
Valenzuela, Metro Manila
Summary
Experienced with designing and implementing CRM solutions that improve customer relationship management. Utilizes skills in database management and software development to streamline processes and enhance user experience. Knowledge of industry-standard CRM tools and best practices for maximizing system efficiency and effectiveness. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Insure First Insurance Agency
01.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Dynamics 365 CRM Developer
Performance Advantage Systems Inc.
04.2023 - 03.2025
- Regularly reviewed user feedback to identify opportunities for further optimization of the CRM platform based on evolving business requirements.
- Collaborated with cross-functional teams, ensuring seamless integration of CRM into existing processes.
- Created detailed documentation for all customizations and configurations to facilitate efficient maintenance and future enhancements.
US Data Curator
Veeva Systems
06.2023 - 09.2023
- Managing, Maintaining, and Enhancing the quality of the organization's data.
- Ensuring that data is easily accessible, Accurate, and relevant to the organization's needs.
- Identifies required data sets and ensures they're collected, cleansed and transformed as needed
Technical Process Senior Associate - CRM Engineer
Google Operation Center
08.2021 - 11.2022
- Maintain the overall support ecosystem through technical expertise and consultation in the configuration.
- Effectively triage and resolve issues escalated by support agents through CRM platform UI and internal stakeholders.
- Complete end to end testing in a controlled test environment.
Software Engineer Analyst
Accenture Inc.
11.2018 - 06.2021
- Collaborated with cross-functional teams to deliver high-quality software products on time
- Developed user-friendly applications for improved customer experience and satisfaction.
- Develop and customize Microsoft Dynamics 365 applications, including Dynamics 365 Sales and Marketing.
Education
Bachelor of Science - Information Technology
Adamson University
Manila, Metro Manila, Philippines05-2017
Skills
- Agile methodology
- Customer support
- JavaScript development
- Data migration
- Azure devops
- NET framework
- Customization and configuration
- C# programming
- Software testing
- Microsoft dynamics CRM
- Multitasking Abilities
- Scrum framework
- Documentation
- Systems administration
Timeline
Administrative Assistant
Insure First Insurance Agency
01.2024 - Current
US Data Curator
Veeva Systems
06.2023 - 09.2023
Dynamics 365 CRM Developer
Performance Advantage Systems Inc.
04.2023 - 03.2025
Technical Process Senior Associate - CRM Engineer
Google Operation Center
08.2021 - 11.2022
Software Engineer Analyst
Accenture Inc.
11.2018 - 06.2021
Bachelor of Science - Information Technology
Adamson University
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