Summary
Work History
Education
Skills
Timeline
Affiliations
Certification
Computer Programming Skills
BusinessDevelopmentManager
ERICA MAE  MEJIA

ERICA MAE MEJIA

BS INFORMATION AND TECHNOLOGY
Manila,00

Summary

Dedicated and professional individual with a strong desire to join a company that highly values knowledge, skills, and education. Committed to making meaningful contributions towards the achievement of organizational goals, leveraging expertise to drive success.

Work History

Intern ( IT ADMIN )

AMA Computer College
06.2024 - 11.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

ACADEMIC COMMITEE DIRECTOR

Food and Beverage Careers
11.2018 - 11.2019
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Customer Service Crew Member

Golden Arches Development Corporation
11.2018 - 11.2018
  • Company Overview: in partnership with Jose Rizal university
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
  • Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
  • Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
  • Collaborated with team members to achieve performance goals consistently each month.
  • Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
  • Managed cash transactions accurately, ensuring proper balances at the end of each shift.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Science - INFORMATION AND TECHNOLOGY

AMA COMPUTER COLLEGE
804-805 CM Recto Ave, Sampaloc Manila
04.2019 - Current

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

Jose Rizal University
80 Shaw Boulevard, Mandaluyong City Philippines 15
04.2017 - 01.2019

Senior High School -

Jose Rizal University
01.2013 - 01.2017

St.Lino Science High School
478 Manga Avenue Sampaloc 1008 Manila Metro Manila
04.2001 -

Tomas Earnshaw Elementary
F. Manalo St. 1009 Manila Metro Manila
04.2001 - 01.2013

Skills

Proficient in Microsoft Office

Timeline

Introduction to Packet Tracer Issued by Cisco

12-2025

CCNA: Enterprise Networking, Security, and Automation Issued by Cisco

12-2025

80 Hours of TVL Track Training,

08-2025

CCNA: Switching, Routing, and Wireless Essentials Issued by Cisco

06-2025

Intern ( IT ADMIN )

AMA Computer College
06.2024 - 11.2024

Emerging Technologies Workshop: Model Driven Programmability Issued by Cisco

02-2024

Cybersecurity Essentials Issued by Cisco

10-2023

CREATIVE WEB DESIGN LEVEL III,

11-2020

Bachelor of Science - INFORMATION AND TECHNOLOGY

AMA COMPUTER COLLEGE
04.2019 - Current

NATIONAL CERTIFICATE II, FOOD AND BEVERAGE SERVICES,

01-2019

ACADEMIC COMMITEE DIRECTOR

Food and Beverage Careers
11.2018 - 11.2019

Customer Service Crew Member

Golden Arches Development Corporation
11.2018 - 11.2018

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

Jose Rizal University
04.2017 - 01.2019

FOOD AND BEVERAGE CLUB,

01-2017

Senior High School -

Jose Rizal University
01.2013 - 01.2017

St.Lino Science High School
04.2001 -

Tomas Earnshaw Elementary
04.2001 - 01.2013

Affiliations

  • Student Union, Secretary
  • FOOD AND BEVERAGE CLUB
  • Member
  • Volunteer Event Organization
  • Academic Committee Director
  • Student Council, Treasurer

Certification

Introduction to Packet Tracer Issued by Cisco

Computer Programming Skills

  • Microsoft WORD with speed typing skills (average of 50 words per minute)
  • Microsoft EXCEL with Visual Basic application Programming (Macro Excel)
  • Microsoft POWERPOINT for presentations
ERICA MAE MEJIABS INFORMATION AND TECHNOLOGY