Dedicated and professional individual with a strong desire to join a company that highly values knowledge, skills, and education. Committed to making meaningful contributions towards the achievement of organizational goals, leveraging expertise to drive success.
Work History
Intern ( IT ADMIN )
AMA Computer College
06.2024 - 11.2024
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Analyzed problems and worked with teams to develop solutions.
Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Participated in workshops and presentations related to projects to gain knowledge.
Prepared project presentations and reports to assist senior staff.
Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Facilitated smoother communication channels by organizing regular team meetings.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
ACADEMIC COMMITEE DIRECTOR
Food and Beverage Careers
11.2018 - 11.2019
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Customer Service Crew Member
Golden Arches Development Corporation
11.2018 - 11.2018
Company Overview: in partnership with Jose Rizal university
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Followed up with customers about resolved issues to maintain high standards of customer service.
Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
Collaborated with team members to achieve performance goals consistently each month.
Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
Managed cash transactions accurately, ensuring proper balances at the end of each shift.
Delivered prompt service to prioritize customer needs.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Educated customers about billing, payment processing and support policies and procedures.
Responded proactively and positively to rapid change.
Education
Bachelor of Science - INFORMATION AND TECHNOLOGY
AMA COMPUTER COLLEGE
804-805 CM Recto Ave, Sampaloc Manila
04.2019 - Current
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
Jose Rizal University
80 Shaw Boulevard, Mandaluyong City Philippines 15
04.2017 - 01.2019
Senior High School -
Jose Rizal University
01.2013 - 01.2017
St.Lino Science High School
478 Manga Avenue Sampaloc 1008 Manila Metro Manila
04.2001 -
Tomas Earnshaw Elementary
F. Manalo St. 1009 Manila Metro Manila
04.2001 - 01.2013
Skills
Proficient in Microsoft Office
Timeline
Introduction to Packet Tracer Issued by Cisco
12-2025
CCNA: Enterprise Networking, Security, and Automation Issued by Cisco
12-2025
80 Hours of TVL Track Training,
08-2025
CCNA: Switching, Routing, and Wireless Essentials Issued by Cisco
06-2025
Intern ( IT ADMIN )
AMA Computer College
06.2024 - 11.2024
Emerging Technologies Workshop: Model Driven Programmability Issued by Cisco
02-2024
Cybersecurity Essentials Issued by Cisco
10-2023
CREATIVE WEB DESIGN LEVEL III,
11-2020
Bachelor of Science - INFORMATION AND TECHNOLOGY
AMA COMPUTER COLLEGE
04.2019 - Current
NATIONAL CERTIFICATE II, FOOD AND BEVERAGE SERVICES,
01-2019
ACADEMIC COMMITEE DIRECTOR
Food and Beverage Careers
11.2018 - 11.2019
Customer Service Crew Member
Golden Arches Development Corporation
11.2018 - 11.2018
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT
Jose Rizal University
04.2017 - 01.2019
FOOD AND BEVERAGE CLUB,
01-2017
Senior High School -
Jose Rizal University
01.2013 - 01.2017
St.Lino Science High School
04.2001 -
Tomas Earnshaw Elementary
04.2001 - 01.2013
Affiliations
Student Union, Secretary
FOOD AND BEVERAGE CLUB
Member
Volunteer Event Organization
Academic Committee Director
Student Council, Treasurer
Certification
Introduction to Packet Tracer Issued by Cisco
Computer Programming Skills
Microsoft WORD with speed typing skills (average of 50 words per minute)
Microsoft EXCEL with Visual Basic application Programming (Macro Excel)
Microsoft POWERPOINT for presentations
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