Summary
Work History
Education
Skills
Timeline
Affiliations
Certification
Computer Programming Skills
BusinessDevelopmentManager
ERICA MAE MEJIA

ERICA MAE MEJIA

BS INFORMATION AND TECHNOLOGY
Manila,00

Summary

Dedicated and professional individual with a strong desire to join a company that highly values knowledge, skills, and education. Committed to making meaningful contributions towards the achievement of organizational goals, leveraging expertise to drive success.

Work History

Intern ( IT ADMIN )

AMA Computer College
804-805 CM RECTO AVE. SAMPALOC MANILA
06.2024 - 11.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Facilitated smoother communication channels by organizing regular team meetings.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

ACADEMIC COMMITEE DIRECTOR

Food and Beverage Careers
Jose Rizal University
11.2018 - 11.2019
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Customer Service Crew Member

Golden Arches Development Corporation
35 Dela Rosa Street 1229 Makati NCR
11.2018 - 11.2018
  • Company Overview: in partnership with Jose Rizal university
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
  • Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
  • Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
  • Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
  • Collaborated with team members to achieve performance goals consistently each month.
  • Contributed to store-wide initiatives aimed at reducing waste and minimizing environmental impact.
  • Managed cash transactions accurately, ensuring proper balances at the end of each shift.
  • Delivered prompt service to prioritize customer needs.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Science - INFORMATION AND TECHNOLOGY

AMA COMPUTER COLLEGE
804-805 CM Recto Ave, Sampaloc Manila
04.2019 - Current

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

Jose Rizal University
80 Shaw Boulevard, Mandaluyong City Philippines 15
04.2017 - 01.2019

Senior High School -

Jose Rizal University
01.2013 - 01.2017

St.Lino Science High School
478 Manga Avenue Sampaloc 1008 Manila Metro Manila
04.2001 -

Tomas Earnshaw Elementary
F. Manalo St. 1009 Manila Metro Manila
04.2001 - 01.2013

Skills

Proficient in Microsoft Office

Proficient in Microsoft Word

Accurate Typing

Advanced Excel Skills

Visual Basic Development

Excel Macros Development

Service Excellence

Analytical Problem-Solving

Consistent Commitment to Quality

Proficient in Managing Multiple Tasks

Strategic Ideation

Clear Interpersonal Communication

Collaborative Decision-Making

Organizational Efficiency

Flexible Problem-Solving

Timeline

Introduction to Packet Tracer Issued by Cisco

12-2025

CCNA: Enterprise Networking, Security, and Automation Issued by Cisco

12-2025

80 Hours of TVL Track Training,

08-2025

CCNA: Switching, Routing, and Wireless Essentials Issued by Cisco

06-2025

Intern ( IT ADMIN )

AMA Computer College
06.2024 - 11.2024

Emerging Technologies Workshop: Model Driven Programmability Issued by Cisco

02-2024

Cybersecurity Essentials Issued by Cisco

10-2023

CREATIVE WEB DESIGN LEVEL III,

11-2020

Bachelor of Science - INFORMATION AND TECHNOLOGY

AMA COMPUTER COLLEGE
04.2019 - Current

NATIONAL CERTIFICATE II, FOOD AND BEVERAGE SERVICES,

01-2019

ACADEMIC COMMITEE DIRECTOR

Food and Beverage Careers
11.2018 - 11.2019

Customer Service Crew Member

Golden Arches Development Corporation
11.2018 - 11.2018

Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT

Jose Rizal University
04.2017 - 01.2019

FOOD AND BEVERAGE CLUB,

01-2017

Senior High School -

Jose Rizal University
01.2013 - 01.2017

St.Lino Science High School
04.2001 -

Tomas Earnshaw Elementary
04.2001 - 01.2013

Affiliations

  • Student Union, Secretary
  • FOOD AND BEVERAGE CLUB
  • Member
  • Volunteer Event Organization
  • Academic Committee Director
  • Student Council, Treasurer

Certification

Introduction to Packet Tracer Issued by Cisco

Computer Programming Skills

  • Microsoft WORD with speed typing skills (average of 50 words per minute)
  • Microsoft EXCEL with Visual Basic application Programming (Macro Excel)
  • Microsoft POWERPOINT for presentations

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ERICA MAE MEJIABS INFORMATION AND TECHNOLOGY