Erica Mae Gaza
Concepcion, Tarlac
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Pharma Technician
Optum Global Solutions
BGC, Taguig
12.2019 - 05.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Coordinating with doctors and members via telephone, email and fax.
- Process request for prior authorization for doctor's office.
- Verifying necessary clinical guidelines to provide correct medication to members and providers.
- Validating documents sent by doctors for prior authorization request.
Sales Development Representative
Supportware(CIENCE)
Taguig
05.2019 - 10.2019
- Utilized HubSpot/Salesforce to manage sensitive client information and update existing and new client profiles.
- Directed customer leads to connections department for further assistance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Contact businesses by email and phone to set an appointment for our clients.
- Manage client schedules and appointment.
- Adjust Sales scripts to better target the needs and interests of each individuals.
- Reporting to clients regarding the statistics of the project.
- (Tools: Hubspot, Salesforce,Linkedin,Salesnavigator)
Email Support Specialist/ Gaming Specialist
Opsify
BGC, Taguig
10.2018 - 05.2019
- Paid attention to detail while completing assignments.
- Helps players with their inquiries on events and mechanics. Checking bugs in-game and assess validity of complaints in game.
- Resolve complaints such as loss of in-game currency.
- (Tool: Zendesk)
Financial Specialist
Intelenet
Mckinley, Taguig
04.2018 - 09.2018
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Provides assistance with client's bank accounts such as savings and balances.
- Handling financial disputes and fraud transactions. Recording details of inquiries and complaints.
- Informed clients of strategies for reducing debt and maximizing savings.
Fraud Prevention Specialist
Convergys
Ayala, Makati
10.2017 - 01.2018
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
- Paid attention to detail while completing assignments.
- Evaluating each customer complains about card transactions that are suspicious.
- Validating Transactions and removal of access for large purchases that triggers security limits.
Financial Specialist
Teleperformance
Taguig
01.2016 - 07.2017
- Educated clients on financial topics and best practices.
- Answers customer queries and provide services for each contact.
- Helps with card transactions such as balance transfer, lost card, fraudulent transactions and even general inquiries.
OIC
Crescendo Audio and Music Depot
Tarlac
10.2014 - 07.2015
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Science - Tourism Management
STI College
Tarlac 06.2010 - 05.2012
Skills
Customer support
undefinedTimeline
Licensed Pharma Technician
Optum Global Solutions
12.2019 - 05.2020
Sales Development Representative
Supportware(CIENCE)
05.2019 - 10.2019
Email Support Specialist/ Gaming Specialist
Opsify
10.2018 - 05.2019
Financial Specialist
Intelenet
04.2018 - 09.2018
Fraud Prevention Specialist
Convergys
10.2017 - 01.2018
Financial Specialist
Teleperformance
01.2016 - 07.2017
OIC
Crescendo Audio and Music Depot
10.2014 - 07.2015
Bachelor of Science - Tourism Management
STI College
06.2010 - 05.2012
Similar Profiles
Krithiga GurunathanKrithiga Gurunathan
Tech Project Manager at Optum Global Solutions India Private LimitedTech Project Manager at Optum Global Solutions India Private Limited
Iandel JubanIandel Juban
Senior Customer Service Representative Lead at Optum Global SolutionsSenior Customer Service Representative Lead at Optum Global Solutions
MUNISH MITTALMUNISH MITTAL
Manager Tech Support at OPTUM Global Solutions (UHG)Manager Tech Support at OPTUM Global Solutions (UHG)
SriLakshmi Priyanka AmbarapuSriLakshmi Priyanka Ambarapu
Provider Services Representative at Optum Global Solutions(India) private limitedProvider Services Representative at Optum Global Solutions(India) private limited
KIAN PATRICK C. QUIBUYENKIAN PATRICK C. QUIBUYEN
Data Encoder at NAData Encoder at NA