Summary
Overview
Work History
Education
Skills
Timeline
Generic
Erica Mae Gaza

Erica Mae Gaza

Concepcion, Tarlac

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Licensed Pharma Technician

Optum Global Solutions
BGC, Taguig
12.2019 - 05.2020
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Coordinating with doctors and members via telephone, email and fax.
  • Process request for prior authorization for doctor's office.
  • Verifying necessary clinical guidelines to provide correct medication to members and providers.
  • Validating documents sent by doctors for prior authorization request.

Sales Development Representative

Supportware(CIENCE)
Taguig
05.2019 - 10.2019
  • Utilized HubSpot/Salesforce to manage sensitive client information and update existing and new client profiles.
  • Directed customer leads to connections department for further assistance.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Contact businesses by email and phone to set an appointment for our clients.
  • Manage client schedules and appointment.
  • Adjust Sales scripts to better target the needs and interests of each individuals.
  • Reporting to clients regarding the statistics of the project.
  • (Tools: Hubspot, Salesforce,Linkedin,Salesnavigator)

Email Support Specialist/ Gaming Specialist

Opsify
BGC, Taguig
10.2018 - 05.2019
  • Paid attention to detail while completing assignments.
  • Helps players with their inquiries on events and mechanics. Checking bugs in-game and assess validity of complaints in game.
  • Resolve complaints such as loss of in-game currency.
  • (Tool: Zendesk)

Financial Specialist

Intelenet
Mckinley, Taguig
04.2018 - 09.2018
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Provides assistance with client's bank accounts such as savings and balances.
  • Handling financial disputes and fraud transactions. Recording details of inquiries and complaints.
  • Informed clients of strategies for reducing debt and maximizing savings.

Fraud Prevention Specialist

Convergys
Ayala, Makati
10.2017 - 01.2018
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Paid attention to detail while completing assignments.
  • Evaluating each customer complains about card transactions that are suspicious.
  • Validating Transactions and removal of access for large purchases that triggers security limits.

Financial Specialist

Teleperformance
Taguig
01.2016 - 07.2017
  • Educated clients on financial topics and best practices.
  • Answers customer queries and provide services for each contact.
  • Helps with card transactions such as balance transfer, lost card, fraudulent transactions and even general inquiries.

OIC

Crescendo Audio and Music Depot
Tarlac
10.2014 - 07.2015
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Proven ability to develop and implement creative solutions to complex problems.

Education

Bachelor of Science - Tourism Management

STI College
Tarlac
06.2010 - 05.2012

Skills

Customer support

undefined

Timeline

Licensed Pharma Technician

Optum Global Solutions
12.2019 - 05.2020

Sales Development Representative

Supportware(CIENCE)
05.2019 - 10.2019

Email Support Specialist/ Gaming Specialist

Opsify
10.2018 - 05.2019

Financial Specialist

Intelenet
04.2018 - 09.2018

Fraud Prevention Specialist

Convergys
10.2017 - 01.2018

Financial Specialist

Teleperformance
01.2016 - 07.2017

OIC

Crescendo Audio and Music Depot
10.2014 - 07.2015

Bachelor of Science - Tourism Management

STI College
06.2010 - 05.2012

Similar Profiles

CREATE PROFILE
Erica Mae Gaza