Erica Mae Gaza
Concepcion, Tarlac
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Licensed Pharma Technician
Optum Global Solutions
BGC, Taguig
12.2019 - 05.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Coordinating with doctors and members via telephone, email and fax.
- Process request for prior authorization for doctor's office.
- Verifying necessary clinical guidelines to provide correct medication to members and providers.
- Validating documents sent by doctors for prior authorization request.
Sales Development Representative
Supportware(CIENCE)
Taguig
05.2019 - 10.2019
- Utilized HubSpot/Salesforce to manage sensitive client information and update existing and new client profiles.
- Directed customer leads to connections department for further assistance.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Contact businesses by email and phone to set an appointment for our clients.
- Manage client schedules and appointment.
- Adjust Sales scripts to better target the needs and interests of each individuals.
- Reporting to clients regarding the statistics of the project.
- (Tools: Hubspot, Salesforce,Linkedin,Salesnavigator)
Email Support Specialist/ Gaming Specialist
Opsify
BGC, Taguig
10.2018 - 05.2019
- Paid attention to detail while completing assignments.
- Helps players with their inquiries on events and mechanics. Checking bugs in-game and assess validity of complaints in game.
- Resolve complaints such as loss of in-game currency.
- (Tool: Zendesk)
Financial Specialist
Intelenet
Mckinley, Taguig
04.2018 - 09.2018
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Provides assistance with client's bank accounts such as savings and balances.
- Handling financial disputes and fraud transactions. Recording details of inquiries and complaints.
- Informed clients of strategies for reducing debt and maximizing savings.
Fraud Prevention Specialist
Convergys
Ayala, Makati
10.2017 - 01.2018
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed transactions and receipts to identify any suspicious activity.
- Paid attention to detail while completing assignments.
- Evaluating each customer complains about card transactions that are suspicious.
- Validating Transactions and removal of access for large purchases that triggers security limits.
Financial Specialist
Teleperformance
Taguig
01.2016 - 07.2017
- Educated clients on financial topics and best practices.
- Answers customer queries and provide services for each contact.
- Helps with card transactions such as balance transfer, lost card, fraudulent transactions and even general inquiries.
OIC
Crescendo Audio and Music Depot
Tarlac
10.2014 - 07.2015
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
Education
Bachelor of Science - Tourism Management
STI College
Tarlac 06.2010 - 05.2012
Skills
Customer support
Timeline
Licensed Pharma Technician
Optum Global Solutions
12.2019 - 05.2020
Sales Development Representative
Supportware(CIENCE)
05.2019 - 10.2019
Email Support Specialist/ Gaming Specialist
Opsify
10.2018 - 05.2019
Financial Specialist
Intelenet
04.2018 - 09.2018
Fraud Prevention Specialist
Convergys
10.2017 - 01.2018
Financial Specialist
Teleperformance
01.2016 - 07.2017
OIC
Crescendo Audio and Music Depot
10.2014 - 07.2015
Bachelor of Science - Tourism Management
STI College
06.2010 - 05.2012