ERICA JANE I. TAOPO
Batalay, Bato,Catanduanes
Summary
Motivated individual with a diverse background in customer-facing roles. Adapts quickly to new challenges and environments, demonstrating strong teamwork and communication abilities. Eager to leverage skills in supporting organizational goals and enhancing operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier/Barista
Little Bliss Cakes and Coffee
San Jose Ilawod, Bato, Catanduanes
07.2025 - Current
- Calculated and provided accurate change to customers after transactions.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Completed daily records updates to track sales and accurate payment totals.
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Conferred with customers about menu options and preferences and recommended food and beverage items.
Student Intern
Human Resource Management Unit of CatSU
Calatagan, Virac, Catanduanes
02.2026 - 05.2026
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Executed administrative tasks under managerial supervision to optimise workflow.
- Filed physical and digital copies of important documents to maintain accurate and consistent records.
- Handled incoming and outgoing documents ensuring proper recording, tracking and distribution
Education
BSBA-Human Resource Management - College
Catanduanes State University
Virac, Catanduanes2026
Accountancy and Business Management - Senior High School
Bato Rural Development High School
Bato, Catanduanes2021
Junior High School
Bato Rural Development High School
Bato, Catanduanes2019
Elementary
Bato Central Elementary School
Bato, Catanduanes2015
Skills
- Customer service
- Team collaboration
- Data entry
- Administrative support
- Document organisation
- Attention to detail
- Communication
- Multitasking
- Time management
- Adaptability
- Technical HR Knowledge
- Cash management
- Workflow optimisation
- Health and Safety
- Microsoft Excel
Languages
English
Proficient
C2
Filipino
Proficient
C2
Certification
- "Fostering an Ethical Workplace for Transformational Performance." Training Certificate 04/03/2024
- "Basic Occupational Safety and Health (BOSH) Training for Safety Officer I." Training Certificate 03/27/2026
- With Honors Certificate
- OJT Certificate of Completion
References
- April Anne B. Taopo
Little Bliss Cakes And Coffee Owner
09305338465
- Ma. Sionne May C. Tubato
Administrative Officer V, Human Resource Management
FB: May Crispino
Timeline
Student Intern
Human Resource Management Unit of CatSU
02.2026 - 05.2026
Cashier/Barista
Little Bliss Cakes and Coffee
07.2025 - Current
BSBA-Human Resource Management - College
Catanduanes State University
Accountancy and Business Management - Senior High School
Bato Rural Development High School
Junior High School
Bato Rural Development High School
Elementary
Bato Central Elementary School