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Motivated and detail-oriented professional with a successful track record in customer service and quality assurance within the BPO industry. Skilled in identifying process improvements, analyzing KPIs, and consistently delivering exceptional customer experiences. Bilingual in English and Spanish with strong communication, problem-solving, and team collaboration skills. Currently pursuing a Bachelor's degree in Public Relations with a focus on Marketing, eager to contribute, grow, and innovate in dynamic and fast-paced work environments.

Experienced Quality Assurance professional in the Sage Software Industry with expertise in various Sage products, including Sage Premier, Classic, Sage Payroll Professional, and Sage 300 People/HR. Currently serving as a Quality Assurance professional in the Sage 300 People department at Sage South Africa. Motivated by a deep desire to drive positive change in society, I approach my work with dedication, enthusiasm, and loyalty. Recognized for meticulous research, adept analytical capabilities, and strategic thinking. Proactive and solution-oriented, continuously striving to identify and implement effective solutions to challenges.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.


Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Experienced in customer service in person and on the phones, which helps me exceed in my current position.

Professional Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.

ERICA AUBREY OBAOB

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Quality Assurance Analyst

Quality Assurance Analyst Intern

Back Office Support

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Senior High School - Accountancy Business and Management

Junior High School -

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Quality Assurance Analyst

Quality Assurance Analyst Intern

Back Office Support

Senior High School - Accountancy Business and Management

Junior High School -

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