ERICA TOBIAS
San Isidro, Abra,Philippines
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience in the field of hospitality industry and other related industry who provides customer service and to make use of my interpersonal skills to achieve goals of company that focuses on customer satisfaction and customer experience.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
7
7
Certifications
Work History
Customer Service Representative
Alorica Teleservices
San Nicolas, Philippines
11.2022 - 03.2023
- Providing world class service excellence to Citi Bank clients.
- Handling customer service-related concerns of Citi Bank clients that may involve general service inquiries, billing and disputes, payments, credit line increase, decrease, and reinstatement, charges, rewards inquiries, etc.
- Ensures customer inbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with department standard.
- Identify and fulfill client's necessities by providing an exceptional customer experience.
Cashier
JTC Bangued Branch
Bangued , Philippines
12.2021 - 04.2022
- Welcomed customers and helped determine their needs.
- Scans or rings grocery orders accurately and efficiently.
- Assure the security of cash drawer at all times.
- Recording card transaction, cash transaction, point to cash transaction, and SC/PWD discount in DCR.
- Properly counting money for first cash take out, second cash take out, and ending fund to be used as beginning fund for the next day.
- Worked flexible schedule and extra shifts to meet business needs.
Part Time Note Taker and Full Time Captioner
Beehive
Baguio City, Philippines
07.2021 - 10.2021
- Editing bulleted notes for a recorded college class.
- Editing a live automated transcription for a live college class.
Repacker
SBCO Merchandise
Baguio City, Philippines
05.2018 - 08.2018
- Preparing finished products for packaging, wrapping the item securely for shipping.
Education
Bachelor of Science - Hotel And Restaurant Administration
University of The Cordilleras
Gov. Pack Rd. Baguio City 08.2018 - 10.2021
Skills
Flexible and able to adapt to work environment
Cooperates and works well with others
Experience providing customer service
Communication and Upselling
Able to work under pressure
Willing to learn and take training for personal development
Proficient in MS Office
Certification
ServSafe Certification
Timeline
Customer Service Representative
Alorica Teleservices
11.2022 - 03.2023
Cashier
JTC Bangued Branch
12.2021 - 04.2022
ServSafe Certification
08-2021
Part Time Note Taker and Full Time Captioner
Beehive
07.2021 - 10.2021
Research Presentation Second Runner Up
04-2021
NCII Front Office Services
11-2019
Table Setting and Floral Centerpiece Silver Awardee (HRAB)
10-2019
Table Setting and Floral Centerpiece Champion
09-2019
NCII Housekeeping
07-2019
NCII Food and Beverage Services
06-2019
Bachelor of Science - Hotel And Restaurant Administration
University of The Cordilleras
08.2018 - 10.2021
Repacker
SBCO Merchandise
05.2018 - 08.2018