Erica Saniatan
15D Cadaing Street Talipapa Novaliches
Summary
My career objective is to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To make use of my interpersonal skills and add up to my personal development.
Diligent Desired Position with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Overview
9
9
years of professional experience
Work History
Supervisor/DJI
Home Credit Philippines
Ayala Vertis North Corporate Center 1 Bagong Pag Asa QC
09.2024 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Home Credit Philippines
Ayala Vertis North Corporate Center 1 Bagong Pag Asa QC
11.2021 - 12.2024
- Assisted residents with luggage and groceries, providing exceptional customer service.
- Provided exceptional customer service, resolving client issues promptly and professionally.
- Developed strong working relationships with clients, providing exceptional customer service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Maintained standards of quality, timeliness, productivity and customer service.
Telesales Agent / Telesales Operator
Home Credit Philippines
Ayala Vertis North Corporate Center 1 Bagong Pag Asa QC
11.2018 - 11.2023
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through active listening and effective communication.
- Enhanced team performance by collaborating closely with colleagues and sharing best practices to improve overall productivity.
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
- Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
Helper / Oven Cooker
ENKI Bakery
06.2018 - 12.2018
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Maintaining a clean workspace
- Preparing ingredients to use in cooking
- In charge of ensuring that the kitchen and equipment are properly cleaned and maintained
Cashier
Punturin Resto Bar
04.2016 - 12.2016
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace
Education
NCII HOLDER - Bread and Pastry
VALENZUELA CITY POLYTECHNIC COLLEGE
08.2019
Senior High School -
St. Gregory College of Valenzuela
Punturin, Valenzuela City05.2019
High School -
Vicente Trinidad National High School
Punturin, Valenzuela City01.2017
Skills
- Self motivation
- Good communication and performance skills
- Creativity
- Teamwork
- Data analysis
- Hardworking
- Computer Literacy- Basic knowledge of MS Office Programs
- Internet Savvy
- Trainable
Personal Information
- Date of Birth: 12/22/00
- Nationality: Filipino
- Marital Status: Single
References
Character references are available upon request.
Academicattainment
- VALENZUELA CITY POLYTECHNIC COLLEGE, Bread and Pastry, NCII HOLDER, 07/01/19, 08/31/19
- St. Gregory College of Valenzuela, Senior High School, 162 P. Faustino St., Valenzuela City, 06/01/17, 05/31/19
- Vicente Trinidad National High School, Top 3 in Araling Panlipunan, Top 6 in Technology and Livelihood, Ruby Street, Sta. Lucia Village Phase V, Punturin, Valenzuela City, 01/01/13, 12/31/17
Timeline
Supervisor/DJI
Home Credit Philippines
09.2024 - 12.2024
Customer Service Representative
Home Credit Philippines
11.2021 - 12.2024
Telesales Agent / Telesales Operator
Home Credit Philippines
11.2018 - 11.2023
Helper / Oven Cooker
ENKI Bakery
06.2018 - 12.2018
Cashier
Punturin Resto Bar
04.2016 - 12.2016
NCII HOLDER - Bread and Pastry
VALENZUELA CITY POLYTECHNIC COLLEGE
Senior High School -
St. Gregory College of Valenzuela
High School -
Vicente Trinidad National High School