Summary
Overview
Work History
Education
Skills
Languages
Parents
Jobobjectives
Complexion
Personal Information
Identificationnumbers
Timeline
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ERICA MAE PINILI CONCEPCION

ERICA MAE PINILI CONCEPCION

CITY OF PASIG

Summary

Talented Senior Associate proficient in project planning, scheduling, and oversight. Expert in customer relations and documentation. Ready to offer 8 years of experience and apply skills to a new role in my new company.

Highly efficient agent well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency.



Overview

15
15
years of professional experience

Work History

Senior Associate Ops

WNS Global Inc.
01.2022 - Current
  • Travel Agent helps guests book amend or cancel the reservation
  • Can process payment Through cards, gift cards and Points
  • Handles Flights, Hotel, Car Hire, Transfers, Activities and cruise
  • Does offline work such as checking all sales are good, cleaning mailboxes
  • Fix any failed booking
  • Send emails for any important information to guest
  • Send payment links for installment payment reservation
  • Excellent QA Score
  • POC sometimes

Travel Agent

Teleperformance
01.2021 - 01.2022
  • Do new bookings for passengers using cards and points
  • Redeem points
  • Left because of we are working from home and they want us to work onsite the same as other employees
  • Family’s decision not to yet because of the pandemic
  • For me salary offered is just good for work from home

3rd level Customer Service Representative

IBEX Global Solutions Philippines
01.2017 - 01.2018
  • Customer Service Representative
  • Agent that explains Customers Billing
  • Agent that answers all general concerns
  • Sales agent
  • Agent can perform troubleshooting
  • Good Surveys
  • Left because of personal reasons mainly my son

First Party Collections Agent

Expert Global Solutions
01.2014 - 01.2015
  • Customer Service Representative
  • Agent that explains Customers Billing
  • Agent that answers all general concerns
  • Good Collector/TM always refers me for hard collections
  • Good Surveys
  • I left because of personal reasons

Customer Service Representative

Convergys Philippines Services Corporation
03.2010 - 12.2012
  • Agent that explains Customers Billing
  • Agent that answers all general concerns
  • Good Surveys
  • I left because of Family Reason

Education

Bachelor of Science - Nursing

Centro Escolar University
Mendiola, Manila
01.2009

High School -

Rizal High School
Caniogan, Pasig City
01.2005

Primary School -

Pasig Catholic College
Malinao, Pasig City
01.2001

Skills

  • Computer basics
  • Sabre
  • Worldspun

Languages

English
Filipino

Parents

Mr. Renato Concepcion, Mrs. Restitita Concepcion

Jobobjectives

Seeking for a full-time job, to be able to utilize the knowledge and skills that I have acquired throughout the years of studying and working. Moreover, I would like to contribute to the company with the help of my competitive qualifications.

Complexion

fair

Personal Information

  • Age: 36
  • Place of Birth: Pasig City
  • Eye Color: brown
  • Height: 5'6
  • Weight: 200 lbs
  • Date of Birth: 05/10/88
  • Marital Status: single

Identificationnumbers

34 0220733 0, 275 357 731, 121065292145, 01-050833474-0

Timeline

Senior Associate Ops

WNS Global Inc.
01.2022 - Current

Travel Agent

Teleperformance
01.2021 - 01.2022

3rd level Customer Service Representative

IBEX Global Solutions Philippines
01.2017 - 01.2018

First Party Collections Agent

Expert Global Solutions
01.2014 - 01.2015

Customer Service Representative

Convergys Philippines Services Corporation
03.2010 - 12.2012

High School -

Rizal High School

Primary School -

Pasig Catholic College

Bachelor of Science - Nursing

Centro Escolar University

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ERICA MAE PINILI CONCEPCION