Maria Erica Layson
Admission Advisor
Pasig City
Summary
An enthusiastic, goal-oriented, and diligent professional with seven years of extensive experience in customer support within the customer service industry.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Admission Advisor
Emapta Versatile Services
02.2025 - Current
- Handles and processes student applications, ensuring all requirements are completed accurately and submitted within deadlines.
- Performs accurate data entry and verifies submitted documents to ensure completeness and authenticity of student records.
- Provides administrative support and manages email communications, assisting education counsellors and students with inquiries and updates throughout the admissions process.
- Assists education counsellors during the confirmation stage by ensuring all required documents are completed, verifying final details, and facilitating a smooth transition from offer acceptance to enrollment.
Verification Officer
Emapta Versatile Services
05.2023 - 02.2025
- Performs accurate data entry to maintain complete and reliable records for background checks.
- Reviews and verifies submitted documents to ensure authenticity and compliance with requirements.
- Confirms educational and professional credentials through proper validation processes.
- Provides support through calls, chat, and email, addressing inquiries and facilitating verification processes efficiently.
Technical Support Representative
Transcom Asia Pacific
07.2021 - 05.2023
- Provides customer assistance through SMS and phone channels, addressing inquiries and resolving concerns promptly.
- Diagnoses mobile device issues and facilitates repair service bookings to ensure timely resolution.
- Handles orders for new devices and upgrades, ensuring accurate processing and completion of customer requests.
Customer Loyalty Support
Transcom Asia Pacific
09.2020 - 07.2021
- Engages customers to promote products and services while ensuring customer satisfaction and retention.
- Presents suitable offers and promotions to customers and accurately processes orders based on their selected plans or upgrades.
Customer Service Representative
Transcom Asia Pacific
10.2018 - 09.2020
- Manages customer accounts and handles billing-related concerns, ensuring accurate records, timely updates, and resolution of payment inquiries.
Education
Bachelor of Secondary Education - English
DEBESMSCAT
Mandaon04-2018
Secondary - undefined
Aroroy National High School
Aroroy04-2014
Primary - undefined
Aroroy East Central School
Aroroy04-2010
Skills
MS Office Skills
Verbal and written communication
Attention to Detail
Timeline
Admission Advisor
Emapta Versatile Services
02.2025 - Current
Verification Officer
Emapta Versatile Services
05.2023 - 02.2025
Technical Support Representative
Transcom Asia Pacific
07.2021 - 05.2023
Customer Loyalty Support
Transcom Asia Pacific
09.2020 - 07.2021
Customer Service Representative
Transcom Asia Pacific
10.2018 - 09.2020
Secondary - undefined
Aroroy National High School
Primary - undefined
Aroroy East Central School
Bachelor of Secondary Education - English
DEBESMSCAT