Hi, I’m
ERICA FRANCISCO
CALOOCAN CITY
Summary
Worked as an Application/Cloud Support Engineer for more than 5 years at Accenture Inc., I Design and code applications in line with functional and technical programming standards. Ensure applications are operating according to service commitments. Analyze, design, build, and/or test new components or enhancements to existing modules, including reporting and analysis capabilities. Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. I am looking for a better opportunity to further advance my career and enhance my skill set.
Overview
5
years of professional experience
1
Certification
Work History
Accenture Inc.,
Senior Software Engineer
03.2024 - Current
Job overview
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Delivered exceptional client support by promptly addressing concerns and implementing requested changes or enhancements to software solutions.
- Provided technical support to clients, resolving complex issues in a timely manner.
Accenture Inc.,
Software Engineering Analyst
06.2021 - 03.2024
Job overview
- Collaborated with cross-functional teams to ensure seamless integration of software components.
- Explained highly complex information in terms that were easily understood by non-technical people.
- Participated in daily stand-ups, sharing progress updates and collaborating on addressing challenges faced by the team members effectively.
Accenture Inc.,
Associate Software Engineer
08.2019 - 06.2021
Job overview
- Coordinated deployments of new APIs, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested and deployed new API developments
Education
Araullo University Cabanatuan City
Bachelor Of Science In Information Technology from General Programming
10.2018
Skills
- API Management
- APIGEE
- Service Now
- Google Cloud Platform Administration
- Change Management
- Critical Incident Management
- Design & Build Enablement
- IT Troubleshooting
- Software development
- Testing and deployment
- Review of designs
- Internet of Things (IoT)
Specialization
Cloud Operation Management
Consumer Goods & Services
Data Engineering
Google Applications
Certification
Google Cloud Certified - Associate Cloud Engineer - 2023
Japanese Language NAT - TEST Level 5 - 2022
Salesforce Certified Administrator - 2020
Languages
Japanese
Intermediate (B1)
English
Upper intermediate (B2)
Filipino
Advanced (C1)
Timeline
Senior Software Engineer
Accenture Inc.,
03.2024 - Current
Software Engineering Analyst
Accenture Inc.,
06.2021 - 03.2024
Associate Software Engineer
Accenture Inc.,
08.2019 - 06.2021
Araullo University
Bachelor Of Science In Information Technology from General Programming
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