Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
ERICA D. RIVERA

ERICA D. RIVERA

Customer Service Specialist
Magalang

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work History

Collections / Backoffice

IQOR
10.2024 - Current

Costumer Service Representaive / Collection

My Own Staff
01.2024 - 10.2024

Call center agent

VXI
12.2022 - 12.2023
  • Brightspeed _ Telco account

Call Center Agent

L&E Outsourcing Communication Teleservices
08.2022 - 12.2022
  • Healthcare Account

Telesales

RMS Collection/ Fifththird Bank
09.2021 - 08.2022

Collections Specialist

IQor
05.2019 - 03.2021

Education

High School -

Andress M. Luciano High School
Magalang, Pampanga
01.2006 - 01.2010

Elementary School - undefined

Magalang Central Elementary School
Magalang, Pampanga
01.2001 - 01.2006

Skills

    Fast Learner

    Hard Working

    Flexible and Reliable

    Customer service

    Teamwork and collaboration

    Friendly, positive attitude

    Problem-solving

    Flexible and adaptable

    Data entry

    Multitasking Abilities

    Dependable and responsible

    Calm under pressure

    Organization and time management

Personal Information

  • Date of Birth: 02/09/94
  • Gender: Female
  • Marital Status: Single

Timeline

Collections / Backoffice

IQOR
10.2024 - Current

Costumer Service Representaive / Collection

My Own Staff
01.2024 - 10.2024

Call center agent

VXI
12.2022 - 12.2023

Call Center Agent

L&E Outsourcing Communication Teleservices
08.2022 - 12.2022

Telesales

RMS Collection/ Fifththird Bank
09.2021 - 08.2022

Collections Specialist

IQor
05.2019 - 03.2021

High School -

Andress M. Luciano High School
01.2006 - 01.2010

Elementary School - undefined

Magalang Central Elementary School
01.2001 - 01.2006
ERICA D. RIVERACustomer Service Specialist