Erica Chavez

Coordinate and book domestic and international travel arrangements, including flights, hotels, car rentals, and other transportation services.

Provide travel advisory services, ensuring compliance with corporate travel policies and budget constraints.

Assist clients with itinerary planning, visa applications, and travel insurance.

Monitor travel industry trends, airline policies, and fare changes to offer the best options for clients.

Handle modifications, cancellations, and emergency travel requests promptly.

• Conducted a thorough analysis of booking errors, discrepancies, and operational issues reported by travel agents and customers
• Investigated the root causes of errors, including system failures, communication breakdowns, and human errors, to determine corrective actions
• Developed and maintained error tracking systems and databases to monitor error trends, track resolutions, and identify areas for improvement

• Processed ticket reservations, issued tickets, and managed bookings for airline passengers using reservation systems such as Amadeus or Sabre
• Managed booking modifications and changes, including date or time changes, route changes, and ticket cancellations, while ensuring compliance with airline policies and regulations
• Assisted passengers with booking flights, selecting seats, and arranging special services such as meal preferences or wheelchair assistance

• Manage escalated customer inquiries, complaints, and disputes related to travel bookings, cancellations, and itinerary changes
• Provided support and guidance to frontline customer service representatives, equipping them with the knowledge and tools to handle escalated situations effectively
• Maintained detailed records of customer interactions and resolutions, ensuring compliance with company policies and regulatory requirements

• Booked flights, accommodations, transportation, and activities, ensuring seamless travel experiences for clients
• Handled inquiries, resolved issues, and provided support before, during, and after trips, maintaining high levels of customer satisfaction
• Assisted clients in selecting destinations, recommending attractions, and arranging travel logistics, resulting in positive feedback and repeat business

• Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and processing orders
• Developed a deep understanding of products and services to effectively educate customers and promote sales opportunities
• Resolved customer complaints and concerns promptly and effectively, maintaining a high level of client satisfaction and retention