Eric Zaldarriaga
Mandaluyong
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
[24]7.ai Philippines
Mandaluyong
01.2010 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Aegis People Support
Makati
01.2006 - 01.2009
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Internet Cafe Support / 3D Artist
Rayzia Internet Cafe
Makati
06.2005 - 01.2006
- Delivered prompt service to prioritize customer needs.
- Conducted modeling and texture optimization for real-time 3D game applications.
Junior Architect
Francisco Mañosa & Partners
Parañaque
06.1997 - 03.2005
- Designed and drafted project blueprints.
- Created, printed and modified drawings in AutoCAD.
- Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge.
Senior CAD Draftsman
Shimizu Philippine Contractors, Inc
Makati City
04.1995 - 03.1997
- Consulted with project managers, design consultants and sub-contractors to produce and alter drawings.
- Used computer-aided design software to prepare blueprints and schematics.
CAD Draftsman
Albert S. Yu and Associates
Pasay City
09.1994 - 03.1995
- Used computer-aided design software to prepare blueprints and schematics.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
Education
Bachelor of Science - Architecture
University of Santo Tomas
Manila, Philippines05.1994
High School Diploma -
La Salle Greenhills
Mandaluyong City, Philippines03.1986
Grade School -
De La Salle University
Manila, Philippines03.1982
Skills
- Creative problem solving
- Professional telephone demeanor
- CRM
- Service standard compliance
Languages
English
Advanced (C1)
Filipino
Upper intermediate (B2)
Timeline
Customer Service Representative
[24]7.ai Philippines
01.2010 - Current
Customer Service Representative
Aegis People Support
01.2006 - 01.2009
Internet Cafe Support / 3D Artist
Rayzia Internet Cafe
06.2005 - 01.2006
Junior Architect
Francisco Mañosa & Partners
06.1997 - 03.2005
Senior CAD Draftsman
Shimizu Philippine Contractors, Inc
04.1995 - 03.1997
CAD Draftsman
Albert S. Yu and Associates
09.1994 - 03.1995
Bachelor of Science - Architecture
University of Santo Tomas
High School Diploma -
La Salle Greenhills
Grade School -
De La Salle University
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