Eric Saquilabon
IT Specialist
Silang,CAV
Summary
Believing in "keep learning" is a powerful mindset that turns life into an ongoing, rewarding journey rather than a fixed destination. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
29
29
years of professional experience
Work History
CEO - Owner - Operations & IT
SDA Management Consultancy Services
03.2025 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Director for Operations & IT
SDA Psychometric Consultancy Inc.
09.2015 - 03.2025
- Personality Profile Expert System (PPES) developer (https://ppes.sda.solutions).
- Developed/Designed website https://sda.solutions
- Email Monitoring for timely response. Maintain and Backup Database and other company digital resources.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Designed company banners, flyers, calling cards and other digital marketing ads.
Intraday Supervisor
Convergys, Nuvali
09.2014 - 09.2015
- Real-Time Monitoring: Tracking agent adherence to schedules (RTA), call volume, and average handling time (AHT) to identify gaps.
- Schedule Adjustments: Dynamically updating agent activities, such as shifting breaks, lunches, or training, to handle unexpected volume spikes.
- Re-Forecasting: Running new forecasts during the day to align staffing with actual, real-time workload data.
- Communication: Collaborating with floor leaders and command centers to initiate plans for unusual call volume or low agent availability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitoring calls to improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
IT Specialist
Self Employed (Freelance)
03.2012 - 11.2014
- CCTV Installations and repairs.
- Website Developer / Design and maintenance
- Computer / Laptop Repairs
- Other computer related task (Logo design, Banner design, Calling cards, Invites and flyers)
- (Sample work: http://themindplanet.com)
IT Manager / Database Supervisor / Web Developer
DataSource Market Research, Inc.
05.2010 - 10.2012
- Maintenance and Repairs of Company Website.
- Network Maintenance and repairs. Computer Network installations for company's Local Area Network, including printers and computer repairs. Voice Over Internet Protocol (VOIP) Maintenance and installation.
- Manage company database (MSAccess) and spreadsheets. (MSExcel)
- Other Computer related task. (Encoding, Digital Designs[Photoshop],MS Office VBA Automations)
IT Specialist
Freelance
03.2004 - 02.2010
- Configured hardware, devices, and software to set up work stations for employees.
- Develop/Manage MS Access Client Database for Law Firms, Dentist Practitioners and Self employed consultants.
- Develop/Manage MS Excel spreadsheets for accounting purposes for Law Firms, Dentist Practitioners and Self employed consultants.
- Develop/printing Calling Cards, Wedding Invitations, Greeting Cards.
- Freelance Website developer.
IT Manager / Database Supervisor
Ouano Group of Companies, Inc.
07.2002 - 08.2004
- Maintenance and Repairs of Company Website.
- Network Maintenance and repairs. Computer Network installations for company's Local Area Network, including printers and computer repairs. Voice Over Internet Protocol (VOIP) Maintenance and installation.
- Manage company database (MSAccess) and spreadsheets. (MSExcel)
- (Company Shut Down)
Website Developer / IT Manager (Part Time)
K & W Model Airplanes
06.1999 - 10.2003
- Developer and Programmer of Company Website (http://kwmairpl.com.ph)
- Coded 2 websites using ASP and HTML languages.
- Network Maintenance and repairs. Computer Network installations for company's Local Area Network, including printers and computer repairs.
- Digital Imaging for product presentations. Develop digital and printable Catalogs and product manuals for website and clients.
- Generate Digital Blue Prints for products and production
- Manage company database (MS Access) and spreadsheets. (MS Excel)
- Manage the Team's spreadsheets and daily Quality reports and attendance.
Production Quality Assurance
InnoData
07.2000 - 06.2002
- Production error encoding. Listing of erroneous outputs from the productions digital text and images.
- Manage the Team's spreadsheets and daily Quality reports and attendance.
Sales Representative (Part Time)
MetroComm, Inc.
02.1997 - 03.1999
- Analog Mobile Phone Sales Representative for the province of
- Promoted to Junior Sales Representative for consistent quota achievement.
Education
Diploma in Computer Studies -
STI College and Education Center
A.C. Cortes, Mandaue City, CebuCisco Courses CCNA - Modules 1 & 2 Training - undefined
Technical Education and Skills Development Authority (TESDA)
Lahug Cebu City, CebuComputer Science BS CS - undefined
University of Cebu
Banilad Cebu City, Cebu01.2000
Electronics and Communication Engr. BS ECE - 3rd Year
University of San Carlos
Cebu City, Cebu01.1998
undefined
St. Louis School of Mandaue SLSM
Mandaue City, Cebu01.1995
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Colegio de la Inmaculada Concepcion CIC
Mandaue City, Cebu01.1991
Skills
Photoshop
Timeline
CEO - Owner - Operations & IT
SDA Management Consultancy Services
03.2025 - Current
Director for Operations & IT
SDA Psychometric Consultancy Inc.
09.2015 - 03.2025
Intraday Supervisor
Convergys, Nuvali
09.2014 - 09.2015
IT Specialist
Self Employed (Freelance)
03.2012 - 11.2014
IT Manager / Database Supervisor / Web Developer
DataSource Market Research, Inc.
05.2010 - 10.2012
IT Specialist
Freelance
03.2004 - 02.2010
IT Manager / Database Supervisor
Ouano Group of Companies, Inc.
07.2002 - 08.2004
Production Quality Assurance
InnoData
07.2000 - 06.2002
Website Developer / IT Manager (Part Time)
K & W Model Airplanes
06.1999 - 10.2003
Sales Representative (Part Time)
MetroComm, Inc.
02.1997 - 03.1999
Cisco Courses CCNA - Modules 1 & 2 Training - undefined
Technical Education and Skills Development Authority (TESDA)
Computer Science BS CS - undefined
University of Cebu
Electronics and Communication Engr. BS ECE - 3rd Year
University of San Carlos
undefined
St. Louis School of Mandaue SLSM
undefined
Colegio de la Inmaculada Concepcion CIC
Diploma in Computer Studies -
STI College and Education Center