ERIC RECIO SALDUA
Operations Head
Quezon City,MM
Summary
I am a seasoned Operations Head with over 30 years of experience in the restaurant, hotel, culinary, and manufacturing industries, having worked my way up from the rank. I have successfully managed international and local startup restaurant and commissary units in the Philippines, United Kingdom, and Kingdom of Saudi Arabia, driving profitability and operational efficiency. Known for my strategic leadership, I excel in resource optimization, regulatory compliance, and cross-department collaboration. My expertise in people development, cost control, and performance management have consistently resulted in high customer satisfaction and improved financial performance. My ability to lead diverse teams and streamline operations has made me a results-driven leader. I am always committed to continuous improvement and operational excellence across all areas of my work.
Overview
31
31
years of professional experience
Work History
VICE PRESIDENT OF OPERATIONS
Apicius Culinary Arts and Hotel Management, Incorporated
06.2023 - 07.2024
- Company Overview: Education and Training Services
- Directed strategic plans, establishing the institution as a leader in local and international culinary educations of 8 culinary schools all over the Philippines
- Promoted a student-focused, collaborative culture to enhance morale and academic excellence
- Introduced TESDA-accredited courses, including Cookery NC II and NC III; Bread and Pastry Production NC II and NC III; Food and Beverage Services NC II and NC III; and Commercial Cooking NC III and NC III, meeting national standards
- Launched and maintained international culinary programs in partnership with global institutions, offering certifications in advanced culinary arts and patisserie
- Achieved 90% student satisfaction and 85% job placement rates within six months of graduation
- Recruited top-tier local and international faculty, reducing turnover to below 5% annually
- Modernized 20% of facilities annually, integrating advanced equipment and sustainable practices
- Increased revenue by 15% annually through program expansions and improved enrollment
- Reduced operational costs by 10% while maintaining compliance and quality
- Partnered with five global culinary organizations yearly, securing internships and job opportunities abroad
- Organized two to three local culinary events monthly, elevating brand recognition globally or within the area
- Maintained 100% compliance with TESDA, health, safety, and international standards
- Streamlined processes, improving efficiency and program delivery
- Education and Training Services
SENIOR DIRECTOR OF OPERATIONS
Janiya Food Investment Company (Shaziz)
08.2018 - 06.2023
- Company Overview: Food and Beverage / Catering / Restaurant
- Directed operations of high-volume restaurant units across multiple brands all over the Kingdom of Saudi Arabia, achieving consistent growth and operational efficiency
- Established KPIs across Human Resources, Management Information System, Finance, Sales, Marketing, Training, Business Development, and Supply Chain, improving performance tracking by 30%
- Delivered comprehensive reports to the Board of Directors, driving a 15% increase in profitability through trend analysis and actionable insights
- Opened 6 new locations and diversified offerings, contributing to a 20% revenue increase in 3 years
- Collaborated with marketing team to align campaigns with operations, boosting customer retention by 25%
- Implemented risk mitigation strategies, ensuring 100% compliance with health, safety, and food safety standards
- Improved customer satisfaction scores by 40% through enhanced service standards, loyalty programs, and effective complaint resolution
- Led a team of 50+ seasoned Managers of Operations, Managers of Areas, and Managers of Multi-units; and 40+ department managers, division managers, and supervisors in the office, increasing employee productivity by 20% through targeted training and professional development
- Streamlined procurement processes, reducing supply costs by 15% while maintaining timely delivery and supplier relationships
- Partnered with finance team to cut operating costs by 12% and achieve budget alignment with corporate goals
- Food and Beverage / Catering / Restaurant
SENIOR DIRECTOR OF SALES
Megaworld Corporation - International Division (Megaworld, Empire East, Suntrust, and Global-estate)
03.2018 - 03.2023
- Company Overview: Property / Real State
- Led a global sales team of 300+ international sellers, consistently exceeding monthly sales quotas by 20-30%
- Generated PHP 1B in sales every 6 months, contributing to a total of PHP 2B in annual revenue
- Developed and implemented sales strategies that increased regional share by 15% annually
- Negotiated and closed deals worth up to PHP 1M, driving significant revenue growth
- Partnered with marketing team to generate over 500 qualified leads per quarter through targeted campaigns
- Hired and trained 50+ new team members daily, improving team performance and reducing turnover by 10%
- Enhanced operational efficiency, resulting in a 10% increase in sales productivity year-over-year
- Property / Real State
ASSOCIATE DIRECTOR OF SALES
SM Development Corporation - International Division
01.2014 - 02.2019
- Company Overview: Property / Real State
- Conducted performance evaluations for 20+ Managers of Sales and hundreds of sales team members called Specialists of Properties, identifying improvement areas and boosting team productivity by 15%
- Negotiated 50+ contracts, securing favorable terms that increased team sales by 20% month-on-month
- Represented the company at 10+ industry events, generating 200+ qualified leads and increasing brand visibility by 25%
- Ensured 100% compliance with company policies and regulatory requirements across all sales activities
- Managed a PHP 5M sales and marketing budget every other month, optimizing resource allocation to achieve 110% of sales targets
- Collaborated with marketing to develop 5+ campaigns, contributing to a 30% increase in lead generation
- Organized 12+ training programs, improving team performance by 18% in product knowledge and customer service
- Prepared and analyzed monthly sales forecasts and reports, identifying trends that led to a 10% increase in sales growth
- Built and maintained relationships with 50+ key customers, increasing retention rates by 15%
- Conducted market research, leading to a 20% improvement in sales strategies based on competitor and customer insights
- Led a sales team of 20+, achieving 120% of sales goals through coaching and support with their hundreds of sales teams
- Collaborated with the Director of Sales to implement strategies that contributed to a 25% increase in overall sales performance
- Property / Real State
SENIOR MANAGER OF OPERATIONS
Innovative Foods Company (Shawarmer)
10.2015 - 07.2018
- Company Overview: Food and Beverage / Catering / Restaurant
- Directed operations for 165 restaurant units all over the Kingdom of Saudi Arabia, increasing operational efficiency by 20% and profitability by 15%
- Managed annual budgets exceeding SAR 100M, optimizing expenses to reduce costs by 10% while maintaining product quality and customer service
- Streamlined supply chain processes, reducing delivery times by 25% and cutting inventory costs by 12%
- Recruited, trained, and supervised 250+ managers, including Managers of Operations, and Managers of Areas, achieving a 95% staff retention rate
- Developed and executed marketing campaigns, increasing customer foot traffic by 30% and driving a 20% increase in sales
- Monitored KPIs with finance team, identifying operational inefficiencies that led to a 10% improvement in overall performance
- Led expansion efforts, overseeing the opening of 45 new locations, ensuring on-time launches and operational readiness
- Implemented point-of-sale and inventory management technology, improving operational accuracy and reducing errors by 18%
- Strengthened brand presence and customer loyalty, contributing to a 25% increase in positive community engagement through local events
- Food and Beverage / Catering / Restaurant
MANAGER OF OPERATIONS
Food Concepts Company, L. L. C. (Elevation Burger)
03.2013 - 03.2015
- Company Overview: Food and Beverage / Catering / Restaurant
- Collaborated with various departments to ensure seamless restaurant operations
- Partnered with Marketing to design campaigns that increased customer traffic by 20%, analyzing trends and refining strategies
- Worked with Finance to monitor budgets, control costs, and identify growth opportunities, leading to a 15% revenue increase
- Coordinated with Human Resources and Training to recruit, train, and evaluate staff, improving workforce efficiency and reducing turnover by 10%
- Collaborated with Supply Chain to ensure timely deliveries, optimizing vendor contracts and achieving a 12% cost savings on supplies
- Worked with the Compliance to maintain health and safety standards, conducting inspections that resulted in zero compliance violations
- Set and tracked KPIs for Managers of Areas and Managers of Restaurants, including customer satisfaction, employee retention, and food quality standards
- Monitored and improved operational KPIs, achieving a 10% improvement in service speed and a 5% increase in customer satisfaction scores
- Ensured Managers of Areas and Managers of Restaurants met KPIs related to sales growth, inventory management, and budget adherence, consistently exceeding targets
- Food and Beverage / Catering / Restaurant
MANAGER OF OPERATIONS
Atyab and Hober Food Companies (Mongolian Grill, Shawarma Inn, Manuel Caffe, Charley's Philly Steak, and New York Fries)
10.2007 - 11.2012
- Company Overview: Food and Beverage / Catering / Restaurant
- Directed the operations of 33 restaurant units across various brands in the Kingdom of Saudi Arabia, achieving a 10% increase in overall guest satisfaction scores
- Facilitated cross-departmental communication, resulting in a 15% improvement in operational efficiency
- Coordinated purchasing, performance reporting, and audits, leading to a 12% reduction in food waste and a 20% improvement in inventory management
- Implemented marketing initiatives that resulted in meeting 95% of the budgeted sales and profit targets
- Conducted regular restaurant audits, ensuring 100% compliance with food safety standards
- Reviewed performance reports and guest feedback, leading to actionable improvements in 8 key areas
- Managed a 5% reduction in operational costs while maintaining profitability targets
- Developed a well-trained workforce, reducing turnover by 18% through effective succession planning and training programs
- Promoted brand quality through strategic marketing, contributing to a 25% increase in brand recognition through affiliate and supplier collaborations
- Food and Beverage / Catering / Restaurant
MANAGER OF AREA
Yum Restaurants International (Kentucky Fried Chicken)
09.2004 - 09.2007
- Company Overview: Food and Beverage / Catering / Restaurant
- Directed the sales and profitability of four high-profile full-service restaurants, generating GBP 210,000 in monthly sales and serving an average of 30,000 customers per month across all locations
- Focused on daily operations to enhance productivity, improving efficiency by 15%, while reducing labor costs by 10% and operating expenses by 8%
- Ensured the restaurants consistently passed monthly audits and mystery shopper evaluations, achieving a 95%+ satisfaction rating and maintaining high standards in food quality, service, and cleanliness
- Fostered a culture of teamwork and responsibility, leading to a 20% improvement in employee retention
- Encouraged staff to take ownership of their roles and collaborate towards shared goals
- Mentored the restaurant teams to meet personal and organizational objectives, contributing to a 12% increase in overall customer satisfaction while efforts consistently aimed to elevate the brand and pursue global recognition, resulting in improved operational performance and a motivated, high-performing team
- Food and Beverage / Catering / Restaurant
MANAGER OF AREA
Neelsan Food Corporation (Chowking) l Citichow Food Corporation (Chowking)
04.1993 - 08.2004
- Company Overview: Food and Beverage / Catering / Restaurant
- Managed the operations of 6 high-volume restaurants with combined gross sales of PHP 14.5M each month and a staff of over 150 professionals
- Conducted quarterly budget planning seminars using profit and loss summaries for each restaurant
- Focused on total restaurant operations, including staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages, small wares, and equipment
- Recruited, trained, and scheduled a fully functional management team of 24 motivated store leaders
- Food and Beverage / Catering / Restaurant
Education
Bachelor's / College Degree - Bachelor of Science in Commerce, Major in Hotel and Restaurant Management
UNIVERSITY OF SANTO TOMAS
Post Graduate Diploma / Master's Degree - Master of Business Administration
DE LA SALLE UNIVERSITY
03.2002
Bachelor's / College Degree - Bachelor of Science in Commerce, Major in Business Management
UNIVERSITY OF BATANGAS
03.1998
Skills
- LEADERSHIP AND TEAM MANAGEMENT
- OPERATIONAL EFFICIENCY
- FINANCIAL ACUMEN
- STRATEGIC PLANNING
- QUALITY CONTROL AND CUSTOMER SERVICE
- SUPPLY CHAIN AND INVENTORY MANAGEMENT
- PERFORMANCE MONITORING
- MARKETING AND BRAND DEVELOPMENT
- COMPLIANCE AND RISK MANAGEMENT
- ADAPTABILITY
Licensescertificates
- ISO 22000 HACCP - FOOD SAFETY MANAGEMENT SYSTEM, Rentokil Boecker, Kingdom of Saudi Arabia, 09/01/20
- LEVEL 4 HACCP - MANAGING FOOD SAFETY, Rentokil Boecker, Kingdom of Saudi Arabia, 07/01/20
- LEVEL 3 HACCP - AWARD IN INTERMEDIATE FOOD SAFETY, Rentokil Boecker, Kingdom of Saudi Arabia, 06/01/20
- Level 2 HACCP - AWARD IN BASIC FOOD SAFETY, Rentokil Boecker, Kingdom of Saudi Arabia, 04/01/20
- TURN CUSTOMERS INTO LOYAL FANS, Dale Carnegie, United Kingdom, 10/01/17
- PROBLEM SOLVING SKILLS AND HANDLING CUSTOMER COMPLAINTS, Dale Carnegie, United Kingdom, 10/01/17
- TTT DDI TARGETED SELECTION TRAINING, Tag Taurus Group, Philippines, 07/01/14
Timeline
VICE PRESIDENT OF OPERATIONS
Apicius Culinary Arts and Hotel Management, Incorporated
06.2023 - 07.2024
SENIOR DIRECTOR OF OPERATIONS
Janiya Food Investment Company (Shaziz)
08.2018 - 06.2023
SENIOR DIRECTOR OF SALES
Megaworld Corporation - International Division (Megaworld, Empire East, Suntrust, and Global-estate)
03.2018 - 03.2023
SENIOR MANAGER OF OPERATIONS
Innovative Foods Company (Shawarmer)
10.2015 - 07.2018
ASSOCIATE DIRECTOR OF SALES
SM Development Corporation - International Division
01.2014 - 02.2019
MANAGER OF OPERATIONS
Food Concepts Company, L. L. C. (Elevation Burger)
03.2013 - 03.2015
MANAGER OF OPERATIONS
Atyab and Hober Food Companies (Mongolian Grill, Shawarma Inn, Manuel Caffe, Charley's Philly Steak, and New York Fries)
10.2007 - 11.2012
MANAGER OF AREA
Yum Restaurants International (Kentucky Fried Chicken)
09.2004 - 09.2007
MANAGER OF AREA
Neelsan Food Corporation (Chowking) l Citichow Food Corporation (Chowking)
04.1993 - 08.2004
Bachelor's / College Degree - Bachelor of Science in Commerce, Major in Hotel and Restaurant Management
UNIVERSITY OF SANTO TOMAS
Post Graduate Diploma / Master's Degree - Master of Business Administration
DE LA SALLE UNIVERSITY
Bachelor's / College Degree - Bachelor of Science in Commerce, Major in Business Management
UNIVERSITY OF BATANGAS