eric rabe
Lapu-Lapu City,Cebu City
Summary
Dedicated Tour Coordinator specialising in customer relationship management and travel logistics. Develops personalised travel experiences that enhance client satisfaction. Responds promptly to enquiries and manages travel planning effectively. Skilled in client consultation and problem-solving, adapting to changing environments while delivering exceptional travel experiences.
Overview
1
1
Language
5
5
years of professional experience
Work History
Tour Coordinator
PTN Travel Corporation
Lapu- Lapu City
06.2021 - 05.2026
- Communicated with airlines and hotels to schedule bookings and obtain confirmation for customers.
- Checked-in passengers for departure, accepted bags and shared important requirements.
- Assisted clients with obtaining necessary travel documents, such as visas and insurance, to facilitate hassle-free travel experiences.
- Printed tickets, passes and brochures for customers and explained terms of each.
- Responded promptly to enquiries from potential and existing clients, offering professional advice and personalised travel recommendations.
- Added sightseeing, events and attractions packages to promote extra perks and enhance travel experience.
- Helped clients select perfect holiday based on needs, budget and specifications.
- Briefed travellers regarding local currency and money changers to prepare before trip.
- Negotiated competitive rates with hotels, airlines, and ground transport services to offer cost-effective travel solutions.
- Developed strong relationships with vendors and local partners to enhance service delivery and create unique travel experiences.
- Issued tickets, collected payments and provided invoices to finalise travel bookings for clients.
Education
Foundation Degree in Science - bachelor of science in aircraft maintenance technology
Philippine State College of Aeronautics
Lapu-Lapu City, CEB01-2019
Skills
- Travel logistics
- Itinerary planning
- Ticketing systems
- Reservation management
- Payment processing
- Customer relationship management
- Transportation coordination
- Transport booking
- Route planning
- Emergency Response
- Client consultation
- Customer service excellence
- Service enhancement
- Time management
- Multitasking efficiency
- Communication skills
- Active listening
- Detail orientation
- Optimistic outlook
- Persuasive communication
- Emergency response readiness
- Persuasive communication
- Emergency response readiness
- Transportation coordination
Languages
English
Intermediate
B1
Interests
- Team sports (basketball, Volleyball): Proves you have strong teamwork and collaboration skills
- Chess or puzzle games: Signals strong analytical thinking and problem-solving
Timeline
Tour Coordinator
PTN Travel Corporation
06.2021 - 05.2026
Foundation Degree in Science - bachelor of science in aircraft maintenance technology
Philippine State College of Aeronautics