ERIC PASION
TAGUIG CITY
Summary
To contribute my skills and enhance my knowledge in the field. To work in an environment that will help me develop my personality, attitude and abilities.
Overview
2025
2025
years of professional experience
17
17
years of post-secondary education
Work History
Customer Service Representative
CBE INC.
1 2024 - 11.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
TELUS INTERNATIONAL
10.2021 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
ALORICA
08.2020 - 10.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Electronics and Communication Engineering
NEW ERA UNIVERSITY
9 Central Ave, Quezon City, 1107 Metro Manila 01.1996 - 01.2003
Secondary -
QUEZON CITY HIGH SCHOOL
Scout Sct. Ybardolaza, Diliman, Quezon City, Metro 01.1992 - 01.1996
Elementary -
SAN VICENTE ELEMENTARY SCHOOL
1-C Maayusin, Diliman, Lungsod Quezon, 01.1986 - 01.1992
Skills
Active Listening
Positiondesired
CUSTOMER SERVICE REPRESENTATIVE
Nickname
Eric
References
- Karen Raymundo, Customer Service Representative, 09683426463
- Christian Jay Esguerra, Customer Service Representative, 09762551853
- Mark Calipay, Customer Service Representative, 09214514605
Personal Information
- Age: 41
- Place of Birth: Agusan del Sur
- Weight: 70 kls.
- Citizenship: Filipino
- Date of Birth: 12/24/79
- Marital Status: Married
- Religion: Catholic
Timeline
Customer Service Representative
TELUS INTERNATIONAL
10.2021 - 10.2023
Customer Service Representative
ALORICA
08.2020 - 10.2021
Bachelor of Science - Electronics and Communication Engineering
NEW ERA UNIVERSITY
01.1996 - 01.2003
Secondary -
QUEZON CITY HIGH SCHOOL
01.1992 - 01.1996
Elementary -
SAN VICENTE ELEMENTARY SCHOOL
01.1986 - 01.1992
Customer Service Representative
CBE INC.
1 2024 - 11.2024
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