Eric Embalsado
Tacloban City, Province Of Leyte
Summary
Proven hospitality professional with extensive experience at MSC CREWING PHILIPPINES, excelling in customer service and cleanliness. Demonstrated ability to enhance guest satisfaction through exceptional service quality and memory retention. Known for upselling techniques and meticulous food presentation, consistently receiving positive feedback for attentiveness and professionalism. Skilled in fostering warm customer relationships and efficient teamwork.
Overview
9
9
years of professional experience
Work History
Restaurant Waiter
MSC CREWING PHILIPPINES
03.2023 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Waiter's Assistant
MSC CREWING PHILIPPINES
08.2017 - 03.2020
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
Buffet Attendant
MSC CREWING PHILLIPINES
09.2015 - 06.2017
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Safeguarded guest health by consistently checking food temperature levels and promptly reporting any discrepancies to management.
- Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
- Received frequent positive feedback from guests for exceptional attentiveness and professionalism in service delivery.
Education
Bachelor of Science - Hotel And Restaurant Management
03-2012
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Memory retention
- Upselling techniques
- Food presentation
Character Reference
ELLEN JANE MONTERONA
MSC Crewing Philippines
09178621117
KATHRYN AGUIREE
Senator Crewing Manila
09171006602
NORMAN H. LACSON
NHL CATERING
09085750484
Timeline
Restaurant Waiter - MSC CREWING PHILIPPINES
03.2023 - 11.2024
Waiter's Assistant - MSC CREWING PHILIPPINES
08.2017 - 03.2020
Buffet Attendant - MSC CREWING PHILLIPINES
09.2015 - 06.2017
LEYTE NORMAL UNIVERSITY - Bachelor of Science, Hotel And Restaurant Management
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