Eric Concepcion
Customer Service Associate
#41 Mabini St. Binmaley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Sitel
Pasig
03.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Teletech
Quezon city Manila
12.2018 - 03.2020
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
Concentrix
Quezon city Manila
12.2017 - 09.2018
- Entered orders into computer database system.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Outbound Sales Agent
I Data Voice Comm.
Binmaley
03.2017 - 10.2017
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Education
No Degree - Political Science
University of Pangasinan
Dagupan City, Pangasinan 04.2001 -
Skills
Sales expertise
undefinedCharacter Reference:
1. AJ Serrano
Position: Former Trainer at Sitel
Contact info: 09176358056
2. Chris Alabanza
Position: Former colleague at Teletech as customer service representative
Contact info: 09281781678
3. Lester
Position: Former Supervisor at Concentrix
Contact info : 09165081493
Age:
27 years old
Birth Date:
November 24, 1994
Timeline
Customer Service Representative
Sitel
03.2022 - 10.2022
Customer Service Representative
Teletech
12.2018 - 03.2020
Customer Service Representative
Concentrix
12.2017 - 09.2018
Outbound Sales Agent
I Data Voice Comm.
03.2017 - 10.2017
No Degree - Political Science
University of Pangasinan
04.2001 -
Similar Profiles
Ti’Clyn ShawTi’Clyn Shaw
Customer Service Representative at SitelCustomer Service Representative at Sitel
Miranda RiddleMiranda Riddle
Call Center Representative at SitelCall Center Representative at Sitel
Ashunbria GeorgeAshunbria George
Chat Support Representative at SitelChat Support Representative at Sitel
Héctor Salvador Quezada RosaHéctor Salvador Quezada Rosa
Teleoperador at SitelTeleoperador at Sitel
Angelo QuiohilagAngelo Quiohilag
Caregiver at On Call CaregiverCaregiver at On Call Caregiver