Eric Asilo
Senior Analyst
Taguig, Metro Manila,00
Summary
Skilled Team lead aiming to leverage 5 years of experience in marketing roles. Well-versed in analyzing consumer behavior to drive growth and improve performance. Hardworking and meticulous with an excellent work ethic and strong business acumen. Meticulous marketing professional with proven history of collaborating with account managers and utilizing KPI knowledge to increase marketing performance. Thorough and driven with passion for fostering client satisfaction and promoting brand awareness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Marketing Analyst
Shopee Philippines
07.2018 - 04.2024
- Conducted regular competitive analyses to stay informed of industry trends and adapt strategies accordingly.
- Developed strong working relationships with sales teams to align objectives and maximize revenue generation opportunities.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Researched and evaluated potential new markets and products.
English Customer Service Representative
Oraclesee
06.2017 - 06.2018
- Trained staff on operating procedures and company services.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
Metrodeal Philippines
03.2015 - 06.2017
- Tracked customer service cases and updated service software with customer information.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Executive Operations
Teleperfomance
05.2014 - 02.2015
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees.
- Reduced operational risks while organizing data to forecast performance trends.
- Enhanced customer satisfaction levels by addressing operational issues proactively and resolving customer complaints promptly.
- Developed and executed strategic plans to achieve operational excellence across multiple departments.
Education
Bachelor of Applied Science in Information Technology - Information Technology
Datamex Institute of Computer Technology
Pasig, Metro Manila, Philippines 04.2001 -
Skills
Problem-solving aptitude
Teamwork and Collaboration
Attention to Detail
Targeted marketing campaigns
Demand Forecasting Abilities
Customer Demographics
Campaign Management
Problem-solving abilities
Email Marketing
Multitasking Abilities
Self Motivation
Time Management
Written Communication
Adaptability
Professionalism
Customer Lifetime Value Calculation
Task Prioritization
Team Collaboration
Team building
Time management abilities
Relationship Building
Decision-Making
Timeline
Senior Marketing Analyst
Shopee Philippines
07.2018 - 04.2024
English Customer Service Representative
Oraclesee
06.2017 - 06.2018
Customer Service Representative
Metrodeal Philippines
03.2015 - 06.2017
Executive Operations
Teleperfomance
05.2014 - 02.2015
Bachelor of Applied Science in Information Technology - Information Technology
Datamex Institute of Computer Technology
04.2001 -