Eriberto III Dacalos
Customer Service Representative
Cebu City, Province Of Cebu
Summary
Adept Customer Service Representative from Teleperformance, excelled in resolving complaints and boosting loyalty through empathy and professionalism. Skilled in problem-solving and technical support, significantly enhanced customer satisfaction. Expert in sales, billing, and customer service, adept at managing high-stress situations and improving service delivery.
Overview
2
2
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Representative
Telperformance
Cebu City
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Specializes in Sales and Billing
Education
Some College (No Degree) - BS AIRCRAFT MAINTENANCE
Cebu Aeronautical Technical School
Amon Building, 935 Salinas Dr, Cebu City, 6000 Ceb 06.2019 - 03.2022
High School Diploma -
University of San Carlos North-Campus
General Maxilom Ave, Cebu City, 6000 Cebu 06.2006 - 03.2015
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Data entry
Tool and Billing Experts
Customer satisfaction measurement
Technical support
Timeline
Customer Service Representative
Telperformance
05.2023 - Current
Some College (No Degree) - BS AIRCRAFT MAINTENANCE
Cebu Aeronautical Technical School
06.2019 - 03.2022
High School Diploma -
University of San Carlos North-Campus
06.2006 - 03.2015
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