KENNETH JUDE P. EREJE

Work History

DEPARTMENT OF EDUCATION

3 2019 - Current

Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

BDO LIFE ASSURANCE

07.2015 - 03.2019

Increased client satisfaction by providing personalized financial advice and investment strategies.
Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
Established new client relationships by conducting thorough needs assessments during initial consultations.
Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.

CONVERGYS

9 2014 - 6 2019

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Streamlined call center processes for improved efficiency and reduced wait times.