Era May Cajes
Talibon, Bohol,BOH
Summary
Dedicated Customer Service professional with expertise in communication, teamwork and customer service skills. My career goal is to use all skills and qualification that I have to be working as a cabin crew, and join your multi cultural team in delivering exceptional levels of experience to all guests around the world.
Overview
5
5
years of professional experience
1
1
Certification
Work History
OJT
GMR Megawide Cebu Airport Corporation
01.2024 - 04.2024
- Gathered insights through surveys and in-store interactions.
- Encoding the daily sales report.
- Assisting stocks inventory
- Learning Microsoft Office, particularly Excel and PowerPoint
- Assisted my superior with day-to-day operations.
Customer Service Crew Member
Jollibee Foods Corp.
02.2019 - 03.2020
- Greeted the customers with a warm and friendly when entering the establishment.
- Maintained outstanding customer satisfaction level by delivering service with a smile and going the extra mile to attend customer requirement.
- Calmly and effectively managed customer complaints regarding service or food quality.
Education
Bachelor of Science - Tourism And Travel Management
Indiana Aerospace University
Lapu-Lapu City, Cebu, Philippines05.2024
Skills
- Quality Customer Service
- Cultural Sensitivity
- Communication Skills
- Teamwork
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
Certification
National Certificate 2 (Food & Beverage Services)
Languages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Reference
Timothy Jim Altonaga
GMCAC
Commercial Rertail/ Sr. Manager
09989512008
Timeline
OJT
GMR Megawide Cebu Airport Corporation
01.2024 - 04.2024
Customer Service Crew Member
Jollibee Foods Corp.
02.2019 - 03.2020
Bachelor of Science - Tourism And Travel Management
Indiana Aerospace University
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