Era May Cajes
Talibon, Bohol
Summary
Dedicated Customer Service professional with expertise in communication, teamwork and customer service skills. My career goal is to use all skills and qualification that I have to be working as a Cabin Crew, and join your multi cultural team in delivering exceptional levels of experience to all guests around the world.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Onboard Hostess
Seahorse Houseboats & Yachts
05.2024 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provide accurate wait times and communicate with guests regarding table availability.
- Collaborate with servers and kitchen staffs to maintain smooth operations.
- Handle guest inquiry and request promptly and professionally.
- Uphold high standards of customer service to enhance guest satisfaction.
OJT
GMR Megawide Cebu Airport Corporation
01.2024 - 04.2024
- Gathered insights through surveys and store interactions.
- Encoding daily sales report.
- Assisting concessionaires stocks inventory.
- Learning Microsoft Office particularly Excel and PowerPoint.
Customer Service Crew
Jollibee Foods Corporations
02.2019 - 08.2019
- Greeted customers with warm and friendly welcome when entering establishment.
- Maintained outstanding customer satisfaction level by delivering service with smile and going extra mile to attend customer requirement.
- Responded to customer requests for products and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Tourism And Travel Management
Indiana Aerospace University
Lapu-Lapu City, Cebu, Philippines05.2024
Humanities And Social Sciences
North Coast Bohol Institute
Talibon, Bohol, Philippines06.2020
Sto. Nino High School
Santo Nino Talibon, Bohol04.2018
Sto. Nino Elementary School
Santo Nino Talibon, Bohol03.2014
Skills
- Quality Customer Service
- Communication Skills
- Problem Resolution
- Multitasking Abilities
- Time Management
- Cultural Sensitivity
- Teamwork
- Flexible and Adaptable
- Calm Under Pressure
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
BMI
Height- 173cm.
Weight- 57kgs.
Certification
TESDA National Certificate II (Food & Beverage Services)
REFERENCES
Timothy Jim Altonaga Philip Dennis Fajatin
GMCAC GMCAC
Retail Commercial Sr. Manager Aero Commercial Sr. Manager
09989512008 09175703268
timothy.altonaga@gmcac.ph philipdennis.fajatin@gmcac.ph
Timeline
Onboard Hostess
Seahorse Houseboats & Yachts
05.2024 - Current
OJT
GMR Megawide Cebu Airport Corporation
01.2024 - 04.2024
Customer Service Crew
Jollibee Foods Corporations
02.2019 - 08.2019
Bachelor of Science - Tourism And Travel Management
Indiana Aerospace University
Humanities And Social Sciences
North Coast Bohol Institute
Sto. Nino High School
Sto. Nino Elementary School
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