Epryl Casinillo
Compostela
Summary
Dedicated Intake Specialist skilled in client advocacy and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency and accuracy.
Overview
2
2
years of professional experience
Work History
Case Intake Specialist
Morgan & Morgan Law Firm
01.2023 - 10.2023
- Liaised between clients and healthcare providers to maintain continuity of care as a client advocate.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process to determined eligibility for intake services.
- Handled both inbound call, outbound call, and emails for data mining.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
Case File Manager
Morgan & Morgan Law Firm
01.2023 - 10.2023
- Review legal documents to ensure adherence to all legal requirements.
- Conduct legal research to obtain documentation regarding health insurance, social security, medical records, and medical providers.
- File Documents to the court and Serve Request of Interrogatories to the Opposing Counsel.
Subject Mattter Expert
QUALFON
11.2021 - 12.2022
- Cultivated positive relationships with employees to deliver timely assistance when it comes to organizational and business processes.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Handled high-volume phone calls to address and resolve customer queries.
Education
Bachelor of Science - Criminology
University of Cebu
Banilad, Cebu City, Phillippines 04.2001 -
High School Diploma -
Don Victoriano National High School
Don Victoriano, Missamis Occidental, Phillippines 04.2001 -
Skills
Data Entry
Attention to Detail
Problem Resolution
Teamwork and Collaboration
Verbal and Written Communication
Analytical and Critical Thinking
Timeline
Case Intake Specialist
Morgan & Morgan Law Firm
01.2023 - 10.2023
Case File Manager
Morgan & Morgan Law Firm
01.2023 - 10.2023
Subject Mattter Expert
QUALFON
11.2021 - 12.2022
Bachelor of Science - Criminology
University of Cebu
04.2001 -
High School Diploma -
Don Victoriano National High School
04.2001 -