Erwin Philip Chan Panique
Malvar
Summary
Experienced hospitality professional with a strong background in hotel management. Skilled in team collaboration, staff coordination, and quality control to ensure seamless operations and outstanding guest experiences. Adaptable to changing demands, detail-oriented, and committed to maintaining high service standards with efficiency and reliability.
Overview
24
24
years of professional experience
Work History
Acting Room Service Supervisor
Princess Cruises
San Francisco, California, USA
12.2014 - 09.2015
- Assisted customers with menu selections and answered questions about ingredients and preparation.
- Handled customer complaints and escalated guest issues professionally, ensuring swift resolutions to enhance the guest experience.
- Managed inventory levels to minimize waste while maintaining adequate supplies for daily operations.
- Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hotel.
- Identified areas for improvement within the department and implemented solutions to enhance efficiency.
- Reviewed daily sales reports to monitor revenue goals and optimize room service performance.
- Developed strong relationships with team members through effective communication and collaboration.
- Trained new staff members on room service responsibilities for seamless integration into the team.
- Conducted regular inspections of hotel rooms to ensure adherence to quality standards and guest expectations.
- Ensured timely delivery of all orders by monitoring progress from placement to completion.
- Supervised food presentation, plating, and portion consistency following recipes and control standards.
- Planned and executed promotions and special events in collaboration with management.
- Directed food preparation and cooking activities to meet health and safety standards.
- Controlled food costs, managed inventory, and scheduled staff rotations for adequate coverage.
- Assisted in menu development for room service, considering guest preferences and dietary restrictions.
Acting Room Service Supervisor
Princess Cruises
San Francisco, California, USA
12.2013 - 10.2014
Acting Room Service Supervisor
Princess Cruises
San Francisco, California, USA
01.2013 - 10.2013
Acting Room Service Supervisor
Princess Cruises
San Francisco, California, USA
01.2012 - 10.2012
Acting Room Service Supervisor
Princess Cruises
San Francisco, California, USA
02.2011 - 12.2011
Acting Room Service Supervisor
Princess Cruises
San Francisco, California, USA
03.2010 - 12.2010
Room Service Waiter
Regent Seven Seas Cruises
French Polynesia
12.2008 - 11.2009
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Kept work environments, equipment and trays clean and sanitized for guests.
Room Service Waiter
Regent Seven Seas Cruises
French Polynesia
09.2007 - 07.2008
Waiter
Radisson Seven Seas Cruises
French Polynesia
10.2006 - 06.2007
- Provided friendly and attentive service to guests throughout their dining experience.
- Assisted customers with menu selections and answered questions about ingredients and preparation.
- Shared knowledge of menu items and flavors, enabling customers to make informed decisions based on taste and interest.
- Maintained thorough menu knowledge to answer questions about sourcing, ingredients, and cooking methods.
- Helped customers with dietary restrictions, allergies, and intolerances by coordinating with kitchen staff on safe alternatives.
- Strategically timed check-ins with customers to confirm satisfaction and address any concerns promptly.
- Contributed to the restaurant's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Communicated with kitchen staff to ensure special requests or dietary restrictions were accommodated.
- Reduced order errors by double-checking tickets before sending them to the kitchen for preparation.
- Delivered food and beverages to tables promptly, ensuring customer satisfaction.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Inspected dishes and utensils for cleanliness before serving.
- Managed a high volume of customers during peak hours while maintaining prompt and efficient service.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working toward satisfactory solutions that retained loyal clientele.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collaborated with team members to maintain smooth operations during busy shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised the setup of banquet food stations and coordinated service to multiple dining areas.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Waiter
Radisson Seven Seas Cruises
French Polynesia
04.2005 - 01.2006
Waiter
V.Ships
Bremerhaven, Germany
04.2004 - 11.2004
Waiter
V.Ships
Bremerhaven, Germany
12.2002 - 09.2003
Waiter
V.Ships
Bremerhaven, Germany
01.2002 - 08.2002
Waiter
V.Ships
Bremerhaven, Germany
12.2000 - 09.2001
Waiter
Louis Cruise Lines
Limassol, Cyprus
04.2000 - 11.2000
Waiter
Louis Cruise Lines
Limassol, Cyprus
04.1999 - 11.1999
Waiter
Royal Olympic Cruises
Dover, England
05.1998 - 12.1998
Waiter
AIDA Cruises
Santo Domingo, Dominican Republic
01.1998 - 02.1998
Waiter
Louis Cruise Lines
Limassol, Cyprus
04.1997 - 11.1997
Waiter
Louis Cruise Lines
Limassol, Cyprus
06.1996 - 11.1996
Dining Waiter
Cafe Krypton
Makati City, Metro Manila, Philippines
10.1994 - 05.1996
Barista
Coffee X'perience
Makati City, Metro Manila, Philippines
12.1994 - 12.1995
Assistant Storekeeper
Dunkin' Donuts (Golden Donuts, Inc.)
Shaw Boulevard, Mandaluyong City, Philippines
01.1993 - 06.1994
- Conducted regular inventory checks to support stock management and replenishment.
- Reported any discrepancies or issues in stock to management for prompt resolution.
- Assisted with receiving and checking incoming stock, ensuring accuracy and quality.
- Assisted customers in locating products, providing friendly and helpful service.
Dining Waiter
Gino's Fine Dining/Cafe Ysabel
San Juan, Metro Manila, Philippines
06.1992 - 12.1992
Service Crew Member
Jollibee Foods Corporations
Sta. Mesa, Metro Manila, Philippines
01.1992 - 05.1992
- Assisted in setting up and closing down the restaurant at the beginning and end of shifts.
- Handled cash and processed transactions accurately at the register.
- Responded to customer complaints and promptley resolved issues to ensure satisfaction.
- Prepared and promptly served food and beverages to customers.
Education
High School Diploma -
Philippine Chung Hua School
Old Sta. Mesa, Sta. Mesa, Manila, Philippines04-1990
Skills
1 Culinary & Food Safety: Butcher, Cook, Food Safety Training, Responsible Service of Alcohol Training, Wine Seminar (Sonoma Valley & Napa Valley, California, USA)
2 Health, Safety & Emergency Response: Basic Safety Training (ie, First Aid, Fire Safety, SOLAS), Crowd Management (In Case of Emergency), United States Public Health Training
3 Leadership & Management: Supervisory Training, Managerial Training, Responsible Ownership Training
4 Workplace Conduct & Ethics: Harassment Training, Right Conduct and Proper Etiquette Training
5 Hospitality & Housekeeping: General Housekeeping Training
6 Media & Communication: Responsible Use of Multi-Media Training
Timeline
Acting Room Service Supervisor
Princess Cruises
12.2014 - 09.2015
Acting Room Service Supervisor
Princess Cruises
12.2013 - 10.2014
Acting Room Service Supervisor
Princess Cruises
01.2013 - 10.2013
Acting Room Service Supervisor
Princess Cruises
01.2012 - 10.2012
Acting Room Service Supervisor
Princess Cruises
02.2011 - 12.2011
Acting Room Service Supervisor
Princess Cruises
03.2010 - 12.2010
Room Service Waiter
Regent Seven Seas Cruises
12.2008 - 11.2009
Room Service Waiter
Regent Seven Seas Cruises
09.2007 - 07.2008
Waiter
Radisson Seven Seas Cruises
10.2006 - 06.2007
Waiter
Radisson Seven Seas Cruises
04.2005 - 01.2006
Waiter
V.Ships
04.2004 - 11.2004
Waiter
V.Ships
12.2002 - 09.2003
Waiter
V.Ships
01.2002 - 08.2002
Waiter
V.Ships
12.2000 - 09.2001
Waiter
Louis Cruise Lines
04.2000 - 11.2000
Waiter
Louis Cruise Lines
04.1999 - 11.1999
Waiter
Royal Olympic Cruises
05.1998 - 12.1998
Waiter
AIDA Cruises
01.1998 - 02.1998
Waiter
Louis Cruise Lines
04.1997 - 11.1997
Waiter
Louis Cruise Lines
06.1996 - 11.1996
Barista
Coffee X'perience
12.1994 - 12.1995
Dining Waiter
Cafe Krypton
10.1994 - 05.1996
Assistant Storekeeper
Dunkin' Donuts (Golden Donuts, Inc.)
01.1993 - 06.1994
Dining Waiter
Gino's Fine Dining/Cafe Ysabel
06.1992 - 12.1992
Service Crew Member
Jollibee Foods Corporations
01.1992 - 05.1992
High School Diploma -
Philippine Chung Hua School