Ephraim Christian Elleazar

Sender Registration and Compliance:

• Oversee the registration process for SMS senders, ensuring compliance with industry regulations and carrier guidelines.
• Maintain and update sender registration databases, ensuring accuracy and completeness.

2-Way SMS and Voice Traffic Management:

• Manage and optimize 2-way SMS and voice traffic, ensuring efficient routing and high-quality communication.
• Monitor and troubleshoot issues related to 2-way communication channels, implementing timely resolutions to maintain service reliability.

OTT Integration and Management:

• Work closely with OTT platforms such as WhatsApp and Viber to integrate their services with the company's CPaaS offerings.
• Ensure seamless interoperability between CPaaS solutions and OTT platforms, addressing any technical or operational challenges.

Custom Account Setup:

• Design and implement custom account setups tailored to individual client needs, ensuring optimal configuration for their specific use cases.
• Work with clients to gather requirements and provide solutions that align with their communication strategies.

Client and Partner Collaboration:

• Collaborate with clients to understand their communication needs and provide tailored solutions for sender registration, 2-way SMS, and voice traffic.
• Liaise with partners and vendors to ensure smooth integration and operation of communication services.

Technical Documentation and Training:

• Develop and maintain technical documentation related to sender registration, 2-way communication, OTT integration, and custom account setup processes.
• Conduct training sessions for internal teams and clients on best practices and procedures for utilizing CPaaS services.

Innovation and Continuous:

• Stay informed about the latest trends and advancements in CPaaS, telecommunications, and OTT technologies.
• Identify opportunities for innovation and improvement within the CPaaS offerings, driving the development and implementation of new features and capabilities.

• Lead Generation and Cold Calling: Proactively contacted potential clients using provided leads to introduce and promote diabetic equipment offerings.
• Sales Closing: Effectively communicated product benefits, addressed client concerns, and successfully closed sales to meet or exceed targets.
• Upselling and Upgrades: Identified opportunities for upselling and offering equipment upgrades, enhancing customer satisfaction and increasing revenue.
• Customer Relationship Management: Maintained detailed records of client interactions and sales progress in CRM systems, ensuring a personalized approach and follow-up.
• Collaboration: Worked closely with the sales team and other departments to ensure seamless customer experiences and share best practices.

• Conducted regular follow-ups with customers, ensuring their needs were met and any outstanding issues resolved promptly.
• Utilized CRM software effectively to track interactions with customers, ensuring accurate data entry for future reference and analysis purposes.
• Served as a mentor to new team members, guiding them through onboarding processes and providing support during their initial interactions with customers.

• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
• Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.