Ephraim Elejorde
Appointment Setter, Customer Service Expert, Virtual Assistant
Dasmarinas, Province Of Cavite
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining appointment processes at American Income Life. Skilled in CRM software and client relationship building, excel in fast-paced environments, demonstrating a strong work ethic and team leadership. Achieved significant improvements in client engagement and operational efficiency through innovative solutions and effective communication.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
American Income Life
01.2021 - 12.2023
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
General Virtual Assistant
Amazon
04.2020 - 01.2021
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Contributed to financial management by invoicing clients promptly and accurately while tracking expenses for budgeting purposes.
Customer Service Officer
Pro Pacific Pest Control
09.2018 - 03.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Technical Support Representative
IP Vanish
03.2015 - 09.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Education
Cambridge College of Cavite
Dasmarinas Cavite 04.2001 -
Skills
Data entry proficiency
Chart updating
Sales Support
Virtual Assistance
CRM Software
Teamwork and Collaboration
Computer Skills
Customer Service
Strong Work Ethic
Data Entry
Microsoft Office
Outbound and inbound calls
Music Production
I own an independent Record Label for Aspiring young musicians.
Timeline
Appointment Scheduler
American Income Life
01.2021 - 12.2023
General Virtual Assistant
Amazon
04.2020 - 01.2021
Customer Service Officer
Pro Pacific Pest Control
09.2018 - 03.2020
Technical Support Representative
IP Vanish
03.2015 - 09.2016
Bachelor of Science - Education
Cambridge College of Cavite
04.2001 -