Ephraim Elejorde
Appointment Setter, Customer Service Expert, Virtual Assistant
Dasmarinas, Province Of Cavite
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining appointment processes at American Income Life. Skilled in CRM software and client relationship building, excel in fast-paced environments, demonstrating a strong work ethic and team leadership. Achieved significant improvements in client engagement and operational efficiency through innovative solutions and effective communication.
Overview
9
9
years of professional experience
Work History
Appointment Scheduler
American Income Life
01.2021 - 12.2023
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
General Virtual Assistant
Amazon
04.2020 - 01.2021
- Maintained a well-organized calendar system to keep track of deadlines, events, and appointments for optimal time management.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Contributed to financial management by invoicing clients promptly and accurately while tracking expenses for budgeting purposes.
Customer Service Officer
Pro Pacific Pest Control
09.2018 - 03.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Technical Support Representative
IP Vanish
03.2015 - 09.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Education
Cambridge College of Cavite
Dasmarinas Cavite 04.2001 -
Skills
Data entry proficiency
Music Production
I own an independent Record Label for Aspiring young musicians.
Timeline
Appointment Scheduler
American Income Life
01.2021 - 12.2023
General Virtual Assistant
Amazon
04.2020 - 01.2021
Customer Service Officer
Pro Pacific Pest Control
09.2018 - 03.2020
Technical Support Representative
IP Vanish
03.2015 - 09.2016
Bachelor of Science - Education
Cambridge College of Cavite
04.2001 -
Similar Profiles
Matthew HunsbergerMatthew Hunsberger
Regional General Agent at Globe Life: American Income Life DivisionRegional General Agent at Globe Life: American Income Life Division
Misty MillerMisty Miller
Supervising Agent at Catalano Agency - Globe Life/American Income LifeSupervising Agent at Catalano Agency - Globe Life/American Income Life
Chayson WilliamsChayson Williams
Executive Producer at Globe Life; American Income LifeExecutive Producer at Globe Life; American Income Life