Envie Mae Garsuta
Cagayan De Oro City
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Cyber City Teleservices (Phils.)
Davao City
10.2017 - 01.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Loans Processor
RD Credit Corporation
Davao City
04.2016 - 08.2017
- Monitored progress of each loan application from start to finish ensuring timely completion.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
- Explained the various types of loans available and advised on the best product suited for customer's needs.
Technical Support Representative
Teleperformance Philippines
Davao City
08.2015 - 03.2016
- Assisted customers with installation of new cable modem.
- Troubleshot customer inquiries related to cable modem issues.
- Recommended upgrades or additional features that could enhance user experience.
- Developed and maintained strong relations with customers to meet quality expectations.
Education
Bachelor of Science - Business Administration Major in Marketing Mgt.
Surigao Del Sur State University
Tandag City Surigao Del Sur03-2015
Skills
- Paperwork Processing
- Product Knowledge
- Client Relations
- Sales expertise
- Active Listening
- Critical Thinking
- Multi-Task Management
- Customer Relationship Management (CRM)
Languages
English
Advanced
C1
Timeline
Customer Service Representative
Cyber City Teleservices (Phils.)
10.2017 - 01.2018
Loans Processor
RD Credit Corporation
04.2016 - 08.2017
Technical Support Representative
Teleperformance Philippines
08.2015 - 03.2016
Bachelor of Science - Business Administration Major in Marketing Mgt.
Surigao Del Sur State University