Enrico Miguel Ugalde

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parents, community organizations, and regulatory agencies by communicating relevant information regarding school performance.

• Supported thec reation of targeted interventions with detailed assessment reports highlighting areas of concern
• Preparing In-depth asessment Results, and evr emore accurate interventions for client
• Ensured compliance with state and federal regulations by maintaining thorough documentation of all assessments conducted.
• Improved communication between departments by establishing a centralized assessment database.
• Collaborated with teachers to create customized assessments that aligned with instructional objectives and curriculum standards.

• Provided mental health wellness-directed sessions (therapy, counseling, meditation, etc.) to clients enrolled to the recovery program
• Transported individuals to medical appointments and support meetings whenever needed.
• Contributed to positive organizational culture by embodying recovery principles in daily interactions.
• Improved client engagement with treatment plans by establishing trust and rapport through one-on-one support sessions.
• Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
• Arranged medical appointments, therapy sessions, support groups, and other resources to aid clients
• Monitored clients' behavior, schedules, medication, and activities
• Liaised with family members and medical professionals regularly
• Conducted assessments and provided feedback to clients, medical professionals, and families.
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
• Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
• Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients.
• Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
• Monitored and reported on client progress, providing valuable feedback for continuous program improvement.
• Communicated with individuals' family members, offering information, and insight into support services available at community level.
• Documented client interactions and outcomes, maintaining accurate and confidential records.
• Coordinated with treatment providers on individual client cases ensuring continuity of care throughout the entire process.
• Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
• Maintained accurate documentation of client interactions, supporting case management efforts.
• Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
• Boosted client confidence and social skills by organizing community integration activities.
• Supported clients in setting and achieving personal goals, leading to improved life satisfaction.
• Promoted a strengths-based approach for clients through active listening and empathy.
• Assisted clients in exploring feelings and understanding behaviors.
• Educated clients on dangers of substance abuse and prevention techniques.
• Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
• Facilitated group counseling sessions to support and encourage client growth.
• Developed treatment plans to help clients build self-confidence and resilience.
• Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.

• Delivered evidence-based treatment approaches through training to aspiring individuals in the field of treatment and rehabilitation of persons with substance use disorder and/or mental health disorders under their respective local government units (Bangar and San Fernando La Union, and Makati LGU).
• Elevated participant engagement by developing interactive training modules.
• Led cross-functional team to update training curricula, keeping pace with industry changes.
• Provided coaching and mentoring to employees.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Collaborated with subject matter experts to create accurate training content.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Improved learning outcomes with application of adult learning principles in all training programs.
• Implemented gamification techniques in training sessions, boosting learner engagement and participation.

pManaged both local and international (Canada, Italy, United States, Australia) clients simultaneously

• Handled inquiries and requests from customers and addressed their needs
• Kept track of accounts, ensuring they received services within their budget and met their needs
• Generated monthly SOAs and kept track of receivables from clients.
• Implemented efficient billing procedures by utilizing CRM software apps specifically their auto invoicing features to reduce outstanding receivables and improve cash flow.
• Boosted client satisfaction
• Strengthened relationships with clients by proactively managing accounts and addressing concerns promptly, leading to increased repeat business.
• Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
• Assisted in the development of marketing materials tailored specifically aimed at client prospecting
• Recorded accurate and efficient records in customer database.
• Generated advertising brochure for vendor use.

• Oversaw all tasks relevant to maintaining the quality of service the company provides
• Ensured operations were carried out in a legally appropriate and timely manner
• Supervised staff members and trainees in delivering lectures, drafting case notes, reaching out to consumers, and providing training if necessary.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
• Liaised with vendors to maintain equipment warranties, ensuring timely repairs or replacements when needed.
• Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
• Monitored electricity, gas and water systems for proper function to minimize costs.

• Led a team to conduct a 21-day rural-based treatment setup, Outreach SBIRT (Screening, Brief Intervention, Referral to Treatment)
• Delivered lectures pertaining to addiction and recovery
• Conducted therapy and counseling sessions, both individually and in group settings.
• Developed strong relationships with local organizations to establish a network of support services for clients in need.
• Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.
• Increased client engagement in programs through consistent follow-up calls or visits to address concerns or offer additional resources as needed.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.