Enrico G. Espares Jr.

Highly organized and detail-oriented Administrative Assistant with 8 months of experience providing comprehensive administrative support in fast-paced office environments. Proficient in calendar management, document preparation, data entry, and client communication. Adept at managing multiple priorities simultaneously and supporting teams to enhance productivity. Excellent communication and problem-solving skills with a strong ability to adapt to new challenges.

• Office Management
• Calendar & Schedule Coordination
• Data Entry & Filing
• Document Preparation
• Customer Service
• Phone & Email Handling
• Time Management
• Multitasking & Prioritization
• Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
• Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
• Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
• Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.

• Provided patient services and support, ensuring high levels of customer satisfaction
• Setting up patient’s pre-registration process before their scheduled appointment with the facility
• Taking up payments for patient’s insurance responsibilities (Collections)
• Checking patients’ eligibility with their insurance
• Updating patients’ medical records via EMR
• Offering payment options or plans to patients if they cannot settle their patient liabilities

• Managed claims, grievances, and appeals, ensuring compliance with company policies
• Reviewing documents, prescriptions, denial dates whether it’s still a valid appeal or not to continue with the disputes of the members for their claims
• Making sure that we submit the necessary denial files on or before due time that the pharmacy asked from us with complete documentations and attachments

• Delivered IT support and troubleshooting for various technical issues
• Troubleshooting VPN issues and educating users when it comes to navigation of Anthem related applications
• Creating incident tickets using Service Now and if troubleshooting steps doesn’t work, route user’s concern to specific resolver groups to provide further assistance

• Assisted customers with inquiries and provided solutions to their concerns
• Inbound calls for processing certificate orders such as Birth, Death and Marriage Certificates
• Processing of payments for certificate orders, electricity bills, water bills, traffic violation tickets and court fees

• Assist work at home employees with tech check in procedures, checking employees’ computers if it meets the minimum system requirements in order for them to be able to get the applications installed necessary for them to perform their job
• Installation of applications to employees’ computers, making sure that they are able to connect to
  VPN and check if they will be able to sign in to Citrix or Remote Desktop
• Active Directory account management, unlock employees’ profile if they are locked out and unable to login, reset employee’s password once it’s expired or if they already reset their password and it still doesn’t work

• Inbound calls for assisting both Guests and Hosts with their reservation related concerns
• Outbound call to try different ways of reaching out to Hosts if they are not responding to Guests for check-in
• Mediate between Hosts and Guests if there are claims or disputes that transpired during the stay of a Guest in a listing/property or after the Guests left the property

• Assists customers with problems getting in to an event because their tickets or QR code is not being recognized by the event entrance personnel
• Walking through customers on how they will be able to make their QR codes work within the initial setup of creating their accounts from the application or the website
• Handling disputes of customers if they are unable to attend an event

• Active Directory management, account creation, unlocking user accounts and resetting their passwords
• Installation and updating applications that are out of date
• Providing status updates of a ticket raised via email and outbound calls
• Creating Jira ticket for issues that needs to be escalated to a specific resolver team
• Troubleshooting VPN issues, providing network paths or VPN address to field sales representatives if they are unable to login to VPN

• Help out customers with their Sirius XM account and renewal of subscriptions
• Troubleshoot with customers if their vehicle radio signals are not working properly
• Upselling subscription upgrades and additional radio subscriptions

• Explanation of how customers bill works for disputes and credit concerns
• Providing step by step troubleshooting to customers in order to resolve their cable and internet connection issues
• Dispatching technicians if all necessary troubleshooting steps has been completed and the issue is still not resolved
• Cross selling with customers, turning normal calls into a sales call to offer additional services