ENGR. LANCE EDWARD E. CUSTODIO
NOC Engineer (VOIP)
Lipa City,Batangas
Summary
Energetic and detail-focused professional known for excellent problem-solving abilities and positive attitude. Well-versed in network infrastructure concepts, coupled with hands-on skills in monitoring, troubleshooting, and maintaining network systems. Committed to enhancing network performance and ensuring seamless operations. Detail-oriented and innovative Electronic Engineer with over 3 years of experience in the design, development, and testing of electronic systems and components. Expertise in circuit design, microcontroller programming, embedded systems, and signal processing. Proven ability to troubleshoot complex systems and implement improvements that enhance product performance and reliability.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
NOC Engineer (VOIP)
Dime Global Inc.
07.2021 - Current
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Exceeded SLA standards for response times and problem resolution.
Education
Bachelor of Science - ELECTRONICS ENGINEERING
DE LA SALLE LIPA
LIPA CITY,BATANGAS 08.2015 - 07.2020
Secondary -
ST. JOHN’S WORT MONTESSORI SCHOOL OF LIPA
LIPA CITY,BATANGAS01.2015
Primary -
ST. JOHN’S WORT MONTESSORI SCHOOL OF LIPA
LIPA CITY01.2010
Mother Goose -
MOTHER GOOSE MONTESSORI
LIPA CITY,BATANGAS01.2006
Skills
- Excellent written and verbal communication skills
- Highly organized and efficient
- Ability to work independently or as part of a team
- Able to adapt easily
- Programming (C, Matrix Laboratory(MATLAB), Arduino IDE)
- Microsoft Office (MS Word, Excel, Powerpoint, Internet, etc)
- CAD Applications (Autocad, Sketchpad)
- Python for Data Science
- Network troubleshooting
- Routing protocols
- Network security
- Ticketing systems
- Multitasking
- Python programming
Accomplishments
- Academic achiever (Valedictorian, 2010)
- Academic achiever (Top 5 Honor Student, 2011 - 2015)
- Electronic Technician, 2019
- ECT BOARD PASSER, 2018
- ECE BOARD PASSER, 2022
Seminars Joined
- ECE Workshop
- Smart Communications Machine Learning
- Data Communications
Projects Completed
Detection of Infested Leaves and Classification of Corn Pests using deep Learning
REFERENCES
REFERENCES
Engr. Aeron Mercado Atienza Telecom Implementation Supervisor
Ericsson Telecommunications Inc. Philippines
09281553335
Engr. Eduardo Calalo Jr. Senior Engineer
Smart Communications Inc.
NFS-South Luzon-WFS4-Batangas North
09192700148
Languages
English
Bilingual or Proficient (C2)
Timeline
NOC Engineer
Smart Communications Inc.
01.2021 - 01.2023
Bachelor of Science - ELECTRONICS ENGINEERING
DE LA SALLE LIPA
08.2015 - 07.2020
Secondary -
ST. JOHN’S WORT MONTESSORI SCHOOL OF LIPA
Primary -
ST. JOHN’S WORT MONTESSORI SCHOOL OF LIPA
Mother Goose -
MOTHER GOOSE MONTESSORI
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