Engr. Andrea Dawn Castaño, ECT
Santa Maria, Bulacan,BUL
Summary
Results-driven leader with 10 years in the elevator industry, specializing in project management, pre-installation, installation & maintenance operations, client coordination, and technical reporting. Skilled in leading cross-functional teams, managing schedules, and ensuring compliance with safety and quality standards. Recognized proactive problem-solving that build trust and lasting client relationships.
Thrives under pressure, driving projects to completion with composure and focus. Combines project management expertise: strategic planning, stakeholder engagement, and risk mitigation with hands-on technical knowledge. Adept at balancing efficiency with customer satisfaction, delivering within scope, time, and budget. Known for adaptability, accountability, and motivating teams toward shared goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Supervisor
KPI Elevators, Inc.
06.2024 - Current
- Supervised assigned planner group, ensuring adherence to safety and quality standards.
- Coordinated maintenance schedules to optimize elevator performance and minimize downtime.
- Develop strategic plans with the team to meet key targets.
- Resolved customer inquiries and complaints, fostering positive client relationships.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the planner group, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Ensures correspondence, record tracking and data communications with client
Pre-Installation Supervisor
International Elevator & Equipment, Inc.
08.2018 - 05.2024
- Managed concurrent multiple pre-installation and installation projects to ensure seamless execution and delivery.
- Achieved monthly delivery of forecasted hand-over units.
- Supervised installation teams to ensure compliance with safety standards and operational guidelines.
- Coordinated project schedules, optimizing resource allocation and minimizing downtime during installations.
- Implemented process improvements that reduced installation time while maintaining high-quality standards.
- Provided detailed progress reports to management regularly, keeping them informed of any challenges or changes in scope throughout the project lifecycle.
- Increased team productivity through regular communication and coordination of project priorities.
- Consistently met deadlines through efficient task delegation among team members based on individual strengths and expertise levels.
Project Engineer
International Elevator & Equipment, Inc.
06.2016 - 07.2018
- Prepared working schedule specifying the date of commencement and completion of a particular installation project, subject to the review and approval of the Installation Manager and the Assistant Installation Manager, respectively
- Coordinated with the immediate superior regarding the exact date of arrival of equipment at the jobsite
- Prepared manpower requirements suited to the installation budget to ensure proper personnel distribution and utilization, in coordination with the immediate superior
- Checked site conditions of assigned projects for all the necessary coordination of Elevator/Escalator requirements prior to the installation work
- Coordinated with the General Contractor's representative for any problems at the jobsite
- Checked every phase of the installation work, ensuring that technical specifications and guidelines are complied with
- Prepared and submitted reports required, such as Weekly Progress Reports, Job-Site Daily Inspection Reports, and others
- Assisted superior in the collection of accounts due on installation work
Education
Bachelor of Science - Electronics Engineering
Adamson University
Manila11-2014
Skills
- Project Management
- Operations Management
- Priority Management
- Strategic Planning
- Contract Management
- Complaint handling
- Risks Management
- Task delegation
- Cost Control
- Goal Attainment
Accomplishments
- Licensed Electronics
Engineer No. 0063557 - Licensed Electronics
Technician No. 0006463
Certification
- HoRenSo, Leadership, and Influence Workshop
- Construction Project Management Workshop
- Strategic Planning
- Effective Project Management
- Solar Power Systems
- Project Management
Timeline
Service Supervisor
KPI Elevators, Inc.
06.2024 - Current
Pre-Installation Supervisor
International Elevator & Equipment, Inc.
08.2018 - 05.2024
Project Engineer
International Elevator & Equipment, Inc.
06.2016 - 07.2018
Bachelor of Science - Electronics Engineering
Adamson University