Summary
Overview
Work History
Education
Skills
References
LANGUAGES
Timeline
Generic
ENGIN CABASAG BANTOG

ENGIN CABASAG BANTOG

Taguig

Summary

Dedicated Customer Service Professional with nearly 8 years of experience delivering exceptional support across diverse industries, including home warranty, sales, and Amazon Seller Support. Skilled in managing high-volume inquiries via phone, email, and case systems while maintaining high customer satisfaction. Proven ability to troubleshoot complex issues, handle escalations, and communicate solutions clearly and effectively. Adept in sales support, policy explanation, and guiding customers through technical or account-related challenges. Known for strong problem-solving skills, attention to detail, and a customer-first approach in fast-paced environments.

Overview

8
8
years of professional experience

Work History

SELLER SUPPORT | TICKET RESOLVER

AMAZON
01.2022 - 01.2025
  • Provided comprehensive support to Amazon sellers via email, phone, and case management systems, assisting with account issues, listings, payments, and policy clarifications.
  • Diagnosed and resolved seller concerns by troubleshooting technical problems, verifying compliance, and guiding sellers through resolution processes.
  • Supported ticket management by reviewing, prioritizing, and updating seller cases to ensure timely resolution.

SALES ASSOCIATE

CONCENTRIX INC.
01.2021 - 01.2022
  • Presented and sold wireless phone lines, plans, and devices tailored to individual customer needs and budgets.
  • Processed activations, upgrades, and transfers of phone lines efficiently using POS systems.
  • Resolved customer concerns related to phone lines, billing, and service issues promptly to maintain loyalty.

Customer Service | ESCALATION SPECIALIST

ALORICA MAKATI PHILIPPINES
01.2017 - 01.2021
  • Handled high-level customer escalations involving home warranty claims, service delays, billing disputes, and contractor issues.
  • Communicated with customers via phone and email to provide updates, clarify policy coverage, and de-escalate tense situations.
  • Investigated complex cases by reviewing policy details, service logs, and contractor reports to ensure fair and timely resolution.

Education

Bachelor of Secondary Education -

University of Science and Technology of Southern Philippines
01.2017

Skills

  • Customer Service
  • Multi-channel support (email, phone, and chat)
  • Handling high-volume inquiries and escalations
  • Amazon Seller Central expertise
  • Policy interpretation and enforcement
  • Managing and closing support tickets
  • Time management and multitasking
  • Microsoft Office Suite (Excel, Outlook, Word)
  • Ticketing systems
  • Tools Expert ( FUB, MOJO, CRM )
  • Troubleshooting

References

AVAILABLE UPON REQUEST.

LANGUAGES

English (Fluent)

Timeline

SELLER SUPPORT | TICKET RESOLVER

AMAZON
01.2022 - 01.2025

SALES ASSOCIATE

CONCENTRIX INC.
01.2021 - 01.2022

Customer Service | ESCALATION SPECIALIST

ALORICA MAKATI PHILIPPINES
01.2017 - 01.2021

Bachelor of Secondary Education -

University of Science and Technology of Southern Philippines
ENGIN CABASAG BANTOG