Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Enalyn Libres

Enalyn Libres

Tagkawayan Quezon

Summary

Customer Service specialist with extensive experience in prioritizing tasks and achieving goals. Proven expertise in scheduling, customer relationship management, and document control. Strong communication and problem-solving skills contribute to improved customer satisfaction and operational efficiency. Dependable self-starter with a track record of managing multiple priorities effectively.

Overview

21
21
years of professional experience

Work History

Appointment Scheduler

Reno Regenerative Medicine
Reno Nevada
06.2024 - Current
  • Assisted in scheduling, rescheduling, and canceling appointments for patients.
  • Conducted outbound calls to remind patients of upcoming appointments.
  • Followed up on sales leads through outbound calling.
  • Provided assistance with additional tasks as needed or requested by management.
  • Generated daily reports on the number of booked, canceled, rescheduled appointments.
  • Answered incoming calls from potential new patients and existing patient inquiries.

Customer Service Representative

Unitedheatlh Group
Quezon City
08.2022 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Public School Teacher

DEPED QUEZON
Tagkawayan Quezon
07.2018 - 12.2021
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Graded and evaluated student assignments, papers, and course work.

Customer Service Associate

Virgin Media UK
Quezon City
09.2014 - 10.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Responded to customer calls and emails to answer questions about products and services.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Technical Support Representative

Charter Cable LLC
Mandaluyong City
10.2012 - 01.2014
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Researched product and issue resolution tactics to address customer concerns.

Email Support Virtual Assistant

CSQ LLC
Remote - Freelance
09.2009 - 03.2013
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.

Data Verifier/Reverifier

Allied Innerworks Inc
Pasig City
04.2007 - 08.2009
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Followed established procedures to enter and process data correctly.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Created and maintained data entry logs to track data entry activities.

Data Encoder

Datascope Communications Phils Inc.
Makati City
05.2004 - 05.2007
  • Maintained daily production logs of activities and completed work.
  • Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
  • Completed daily data back-up to secure records.
  • Extracted information from database to compile reports for audit process.

Education

Bachelor of Science - Education

Polytechnic University of The Philippines
Sta Mesa Manila

Skills

  • Ul>
  • Retail store support
  • P>Administrative support
  • P>Order fulfillment
  • P>Professional telephone demeanor
  • P>Strategic sales knowledge
  • P>Technical Support
  • P>International sales support
  • Appointment scheduling
  • Customer service
  • Call handling
  • Outbound and inbound calls
  • Appointment confirmation
  • Schedule verification

Personal Information

Title: General Virtual Assistant/Executive Virtual Assistant/E-Commerce Virtual Assistant/Customer Service Representative

Timeline

Appointment Scheduler

Reno Regenerative Medicine
06.2024 - Current

Customer Service Representative

Unitedheatlh Group
08.2022 - 10.2023

Public School Teacher

DEPED QUEZON
07.2018 - 12.2021

Customer Service Associate

Virgin Media UK
09.2014 - 10.2017

Technical Support Representative

Charter Cable LLC
10.2012 - 01.2014

Email Support Virtual Assistant

CSQ LLC
09.2009 - 03.2013

Data Verifier/Reverifier

Allied Innerworks Inc
04.2007 - 08.2009

Data Encoder

Datascope Communications Phils Inc.
05.2004 - 05.2007

Bachelor of Science - Education

Polytechnic University of The Philippines

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Enalyn Libres