EMMYLOU PONCE DE LEON GOBENCIONG
Manila
Summary
To obtain a job within my chosen field that will challenge me and allow me to Grow and use my skills and previous experiences in a way that is mutually beneficial to both myself and employer and allow for future growth and career advancement.
Overview
14
14
years of professional experience
Work History
Senior Fraud Investigator
JPMORGAN CHASE BANK & Co.
09.2016 - Current
Tier 3 Technical Support
TELUS PHIL.
09.2015 - 05.2016
Tier 3 Technical Support
TELEPERFORMANCE (Makati)
Makati
04.2015 - 09.2015
Tier 2.5 Technical Support
CONVERGYS (Makati)
Makati
04.2015 - 09.2015
Tier 2 Technical Support
ALORICA
07.2012 - 02.2014
CS-TSR
IBM DASK
01.2012 - 06.2012
Education
BS - Computer Science
STI COLLEGE PARAÑAQUE
ParańaqueSkills
- Fraud detection
- Investigative analysis
- Risk assessment
- Case management
- Critical thinking
- Attention to detail
- Cybersecurity
- Anti-money laundering
- Fraud patterns
- Loss prevention
- Fraud identification
- Fraud prevention
- Transaction monitoring
- Verbal and written communication
- Dispute resolution
- Transaction review
- Analytical skills
- Fraud risk management
- Detail-oriented
- Team building
- Written communication
- Decision-making
- Tech support
- Adapting to new technologies
- Technical support understanding
- Decision making
- System configuration
- Advanced perming techniques
- AWS Cloud Practitioner certified
References
- Ma Victoria Lumampao, JP Morgan Chase and Co., Team Leader, 09176286292
- LEONARD CLOR, JP Morgan Chase and Co., Team Leader, 09178077283
Contact Numbers
09204238848, 253139667
Work Qualifications
- Critical thinker and ability to exercise independent judgment
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tool
- Basic knowledge in Windows Operating Systems and Microsoft Office tools
- Certified AWS Cloud Practitioner
Languages
English
Upper Intermediate
B2
Timeline
Senior Fraud Investigator
JPMORGAN CHASE BANK & Co.
09.2016 - Current
Tier 3 Technical Support
TELUS PHIL.
09.2015 - 05.2016
Tier 3 Technical Support
TELEPERFORMANCE (Makati)
04.2015 - 09.2015
Tier 2.5 Technical Support
CONVERGYS (Makati)
04.2015 - 09.2015
Tier 2 Technical Support
ALORICA
07.2012 - 02.2014
CS-TSR
IBM DASK
01.2012 - 06.2012
BS - Computer Science
STI COLLEGE PARAÑAQUE
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