Emma Ruth David

Work History

Tata Consultancy

10.2023 - Current

Delivered consistent results under pressure by remaining focused on task prioritization and effective resource allocation.
Streamlined internal communication processes for improved collaboration and decisionmaking.
Served as a key liaison between departments, facilitating the timely exchange of accurate information.
Maintained a strong understanding of evolving industry standards and emerging technologies, ensuring information processing efforts remained up-to-date and effective.
Supported cross-functional teams through meticulous documentation, streamlining project workflows and ensuring alignment among stakeholders.
Enhanced data accuracy by implementing efficient information processing techniques and software tools.

RMS Collect -IQOR

05.2018 - 10.2023

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Sutherland

03.2017 - 12.2017

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Improved resolution time with effective problem-solving for customer complaints.
Analyzed customer service metrics to identify trends and develop strategies for improvement.

OFW – Saudia Arabia

03.2015 - 03.2017

Maintained a clean, safe, and organized home environment for family members.
Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
Managed laundry services, including washing, drying, folding, and ironing clothing items.
Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
Established trust with employers through reliable performance in completing daily tasks efficiently.