Emmanuel Leeroy "Ziggy" Maturan
Davao City
Summary
Detail-oriented Operations and Administrative professional with 10+ years of experience in executive support, admin coordination, QA oversight, CRM management, and data-driven process improvement. Proven ability to manage back-office operations, maintain clean and accurate trackers, coordinate client communications, and execute structured workflows with minimal supervision.
Strong background in spreadsheet analysis, calendar and inbox management, quality control, outreach support, and SOP documentation across fast-paced remote teams. Recognized for reliability, operational precision, and the ability to independently run day-to-day execution while appropriately escalating strategic or sensitive matters.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Alliance Summit Group
Remote
09.2025 - 03.2026
- Fulltime
- 6 mos
Executive Assistant Engineer (Executive Assistant)
Athlete's Thread
Remote
06.2024 - 07.2025
- Full-time
- 1 yr 2 mos
Studio Coordinator (Executive Assistant)
The Charles Group
Remote
09.2023 - 02.2024
- Full-time
- 6 mos
Executive Assistant
Potential Unlocked
Remote
02.2023 - 09.2023
- Full-time
- 8 mos
QA Supervisor/QA Manager/Data Analyst
SPLACE
Metro Davao, Philippines
08.2020 - 03.2023
- Full-time
- All Solar Campaigns
- 2 yrs 8 mos
- On-site
Client Success Manager
Automated Wealth Management
Remote
10.2021 - 02.2023
- Full-time
- 1 yr 5 mos
Appointment Setter
SPLACE
Metro Davao, Philippines
05.2020 - 08.2020
- Full-time
- Brio Solar
- 3 mos
- On-site
Customer Service Representative
Awesome CX
Metro Davao, Philippines
04.2019 - 05.2020
- Full-time
- DIFF Eyewear, The Black Tux
- 1 yr 2 mos
- On-site, Remote
Customer Service Representative
Resolved CX
Metro Davao, Philippines
12.2018 - 03.2019
- Full-time
- Minoxidil
- 4 mos
- On-site
Quality Assurance Specialist
VXI Global Solutions
Metro Davao, Philippines
12.2013 - 01.2018
- Full-time
- Uber
- 4 yrs 2 mos
- On-site
Customer Service Representative
VXI Global Solutions
07.2013 - 12.2013
- Full-time
- Uber
- 6 mos
- On-site
Customer Service Representative
ibex
Metro Davao, Philippines
02.2013 - 07.2013
- Full-time
- AT&T
- 6 mos
- On-site
Customer Service Representative
Concentrix Limited Company
Metro Davao, Philippines
02.2012 - 02.2013
- Full-time
- NETGEAR
- 1 yr 1 mo
- On-site
Education
BS - Agriculture, Agronomy
Mindanao State University
General Santos City03-2010
Skills
- Operations Coordination & Workflow Execution
- Administrative & Back-Office Support
- Executive Support (Calendar & Inbox Management)
- Client Success & Account Coordination
- CRM & Spreadsheet Management (Google Sheets / Excel)
- Data Tracking, Reporting & Quality Assurance
- Outreach Operations Support & List QA
- Inbox Triage & Communication Routing
- Meeting Logistics & Scheduling Coordination
- SOP Documentation & Process Improvement
- Research, List Building & Data Cleanup
- Clear, Professional Written & Verbal Communication
- Detail-Oriented & Independent Execution
- AI-Assisted Workflow Optimization & Task Automation
Timeline
Administrative Assistant
Alliance Summit Group
09.2025 - 03.2026
Executive Assistant Engineer (Executive Assistant)
Athlete's Thread
06.2024 - 07.2025
Studio Coordinator (Executive Assistant)
The Charles Group
09.2023 - 02.2024
Executive Assistant
Potential Unlocked
02.2023 - 09.2023
Client Success Manager
Automated Wealth Management
10.2021 - 02.2023
QA Supervisor/QA Manager/Data Analyst
SPLACE
08.2020 - 03.2023
Appointment Setter
SPLACE
05.2020 - 08.2020
Customer Service Representative
Awesome CX
04.2019 - 05.2020
Customer Service Representative
Resolved CX
12.2018 - 03.2019
Quality Assurance Specialist
VXI Global Solutions
12.2013 - 01.2018
Customer Service Representative
VXI Global Solutions
07.2013 - 12.2013
Customer Service Representative
ibex
02.2013 - 07.2013
Customer Service Representative
Concentrix Limited Company
02.2012 - 02.2013
BS - Agriculture, Agronomy
Mindanao State University
PERSONAL DETAILS
- Sex: Male
- Date of Birth: September 24, 1990
- Age: 35
- Civil Status: Married
- Nationality: Filipino
- Height: 5’7”
- Weight: 150 lbs.