Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Emmanuel Jr., Toledo Diolata

Merville Park, Paranaque

Summary

With a proven track record at R1 RCM for executing transactions with high accuracy, I bring a blend of technical expertise in HTML, CSS, and JavaScript on the programming side of my course, alongside strong communication skills in English and Filipino. As a dynamic professional, I have enhanced customer experiences, and demonstrated a proven track record of results through high-performance ratings and monthly incentives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

R1 RCM
06.2022 - 10.2023

● Executed my transactions efficiently and accurately, getting an above average/high rating from my performance review.

● Handled inbound and outbound accounts for customers verifying the scope of their insurance plans.

● Scheduled appointments for patients for various laboratory procedures.

● Received monthly incentives.

Chief Operations Officer

LT Express
05.2021 - 05.2022

● Monitored 10 employees day to day operations with coaching.

● Handled transportation maintenance.

● Encoder of data clientele.

● Verified and/or tracked a parcel’s delivery status via e-mail, messaging, and phone call.

● Assisted in billing, reassuring transparency for the company’s clients.

Customer Service Assistant

Pac-Atlantic Warehouse
02.2021 - 05.2021

● Answered 20 calls per day in the company’s Customs Affairs Department.

● Provided professional services and support in a dynamic work environment.


Financial Advisor

Manulife, Philippines
07.2019 - 04.2021

● Secured the lives of my clients by offering them insurance with investment components that increase value long term on a commission basis.

● Talked to at least 10 people per day offering them my services.

● Set up multiple face to face meetings within the day or whatever schedule me and my clients can agree upon.

OJT

Justino Corporation
05.2018 - 07.2018

● Trained in their Marketing Department as a Web-Developer via HTML, CSS, and Javascript.

● Helped in putting up online into their website their newly shipped power tools for them to sell.

Education

Bachelor of Science in Business Administrations - Computer Applications

De La Salle-College of Saint Benilde
Taft, Metro Manila
07.2019

Skills

    ● Knowledgeable in HTML, CSS, "Vanilla Javascript", Reactjs on the front-end language

    ● Knowledgeable in Nodejs, API, Authentication on the back-end language

    ● Knowledgeable in Postgres/SQL

    ● Familiar with Tableau

    ● Proficient in MS Word, Excel, and Powerpoint

    ● Knowledgeable in Total Quality Management and Business Analytics on the business side of my course

    ● Fluent/Expert in English and Filipino Language

Affiliations

  • Alpha Phi Omega

Certification

● Possesses a certificate of completion on Full-Stack Web Development on Udemy.

● Completed SAP Business One as part of DLS-CSB curriculum that explored the app, Tableau.

Timeline

Customer Service Representative

R1 RCM
06.2022 - 10.2023

Chief Operations Officer

LT Express
05.2021 - 05.2022

Customer Service Assistant

Pac-Atlantic Warehouse
02.2021 - 05.2021

Financial Advisor

Manulife, Philippines
07.2019 - 04.2021

OJT

Justino Corporation
05.2018 - 07.2018

Bachelor of Science in Business Administrations - Computer Applications

De La Salle-College of Saint Benilde
Emmanuel Jr., Toledo Diolata