Emmanuel B Doblon
Quezon City,Metro Manila
Summary
Customer service with a strong focus on professional development. Demonstrated expertise in engaging customers, managing administrative tasks, and improving client satisfaction. Proven track record of enhancing operational efficiency and fostering positive client relationships.Skilled in managing schedules, organising documents, and coordinating meetings. Recognised for strong communication and problem-solving skills. Demonstrates reliability and efficiency in supporting team activities and ensuring smooth office operations. Thrives in busy environments and adapts quickly to new challenges.
Overview
3
3
years of professional experience
Work History
Customer Sales & Service Associate
Philippine National Bank (PNB)
Quezon City, Commonwealth
06.2024 - 08.2026
- Maintained secure customer records, ensuring confidentiality and compliance with data protection protocols.
- Communicated proactively with customers to answer inquiries and resolve issues promptly.
- Processed cash and cheque deposits and withdrawals, ensuring accurate and compliant financial records.
- Collaborated with cross-functional teams to streamline administrative processes and improve operations.
- Managed time effectively and handled multiple tasks to raise day-to-day productivity.
- Provided customer support by addressing inquiries and resolving complaints, enhancing customer satisfaction.
Internship Trainer Admin Assistant
Pru Life U.K.
Cubao Quezon City
01.2024 - 05.2024
- Followed up with clients to resolve issues promptly, maintaining relationships.
- Shared service improvement ideas during team meetings to raise performance.
- Understood client needs to tailor solutions and improve customer experiences.
- Supported marketing material creation to strengthen brand reach and engagement.
Education
Bachelor's Degree - Financial Management
Far Eastern University
Manila01-2024
High School Diploma -
National College of Business and Arts
Quezon City01-2019
Skills
- Customer service and support
- Administrative assistance
- Time management and multitasking
- Data security and compliance
- Customer relationship management
- Financial operations and analysis
- Critical thinking and problem-solving
- Risk management and control
Timeline
Customer Sales & Service Associate
Philippine National Bank (PNB)
06.2024 - 08.2026
Internship Trainer Admin Assistant
Pru Life U.K.
01.2024 - 05.2024
Bachelor's Degree - Financial Management
Far Eastern University
High School Diploma -
National College of Business and Arts