EMMANUELA E. ESPANTO
Customer Service / Sales
Taguig, Metro Manila
Summary
Hardworking employee, enthusiastic about learning new ideas in field of sales and customer service in a fast-paced environment. Dedicated with extensive experience in contributing a superior work ethic in achieving company's goal.
Overview
32
32
years of professional experience
Work History
Call Center Agent
Concentrix
02.2024 - 05.2024
- Enhanced call center efficiency by effectively managing high call volumes and multitasking with positive attitude
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Saleslady / Cashier / Shop In-Charge
Ten Steps Trading LLC
05.2008 - 10.2021
- Responsible for shop's wellness and variety of display
- Attend to customer's needs & wants and their complaints
- Maintained a clean and organized store environment to improve overall shopping experience for customers.
- Sell products to prospective customers and extend quality service
- Always check materials/items needed in the shop and address concerns to the owners
- Received cash or credit card as form of payment
- Do the daily accounting of sales
- Do the Monthly Sales Report
Vendor / Cashier / Concession-In-Charge
Grand CineCity
04.2003 - 05.2005
- Always observe cleanliness in the area before and after store hours
- Practice FIFO (First In First Out)
- Make sure that the foods are clean and safe (not expired)
- In-charge of ordering items to suppliers
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Office Assistant /Payroll Clerk / Receptionist
FJD Security Services
07.2001 - 04.2003
- Assists in securing information of the staff from all branches thru phone calls
- Do the monthly salaries payout by depositing cash in the bank
- Keeps the office clean and prepares coffee for the boss & superiors
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Saleslady/Counter Clerk/Customer Service Suprvisor
Rustan's
10.1992 - 06.2001
- Supervise staff, make schedules, reports and business letters
- Entertain customer's complaints and suggestions
- Assists clients with their orders of gift certificates
- Process payments via credit cards, ATM cards and cash/checks
- Managed customer returns professionally, following store policies while ensuring client satisfaction.
Education
Junior Secretarial - Bachelor in Office Administration
POLYTHECNIC UNIVERSITY OF THE PHILS.
Sta. Mesa, Manila, Philippines04-1989
Secondary -
FORT ANDRES BONIFACIO COLLEGE
Fort Bonifacio, Makati, Metro Manila, Philippines03-1987
Primary -
CEMBO ELEMENTARY SCHOOL
Cembo, Makati Metro Manila, Philippines03-1983
Skills
- MS Word
- Excel
- Fax machine
- Copier
- T7 Omron
- Credit card machine
- POS (manual or touch screen)
Trainingsandseminars
- Red Cross Basic Volunteer Orientation Course, 10/22/22, Dian St. cor. Gil Puyat Ave., Makati
- Basic Nursing Skills, HCC-BNS2388, 10/09/22, CONNECTUZ Career Development & Consultancy, Quezon City
- Caregiving NC II, 22131102010386, 09/15/22, 09/14/27, ABEST Assessment Center, Pasay City
- On-The-Job Training, 09/05/22 - 09/08/22, Sto.Nino Home for the Aged, Marikina City
- Household Services NC II, 0713030246722, 12/18/07, 12/18/12, UR WAY 2 SUCCESS, Makati City
- Customer Service: Creating Customers for Life, 05/24/01, Rustan's, Alabang, Muntinlupa City
- Quality Customer Service: Competitive Edge in Sales, 09/29/99 - 09/30/99, The Philippine Trade Training Center, Pasay City
- Values And Teambuilding Seminar, 03/17/99 - 03/18/99, St.Michael Retreat House, Antipolo, Rizal
- VMOS Cascading Management Workshop, 04/24/97 - 04/25/97, Rustan's, Cubao, Quezon City
References
- Mr. Amr Kamel & Mr. Khaled Kamel, Owner / CEO, Ten Steps Trading LLC (COCO'S), +971 507259008 / +971 525637266, 48902, Dubai, United Arab Emirates
- Ms. Emmie Icalla, Assistant Branch Manager, Grand Cinemas, +971 042289898, Dubai, United Arab Emirates
- Mr. Franciso S. Fernandez, CEO/President, FJD Security Agency, 873-1997, Pamplona, Las Pinas City, Philippines
- Ms. Sunanita C. Piamonte, Branch Manager, Rustan's Department Store, 817-7789, Ayala Ave., Makati City, Philippines
Personal Information
- Height: 5'4"
- Date of Birth: 09/10/70
- Nationality: Filipino
- Marital Status: Single
- Religion: Catholic
Certification
Housekeeping NC II
Bookkeeping NC III
Caregiving NC II
Household Services NC II
Timeline
Call Center Agent
Concentrix
02.2024 - 05.2024
Saleslady / Cashier / Shop In-Charge
Ten Steps Trading LLC
05.2008 - 10.2021
Vendor / Cashier / Concession-In-Charge
Grand CineCity
04.2003 - 05.2005
Office Assistant /Payroll Clerk / Receptionist
FJD Security Services
07.2001 - 04.2003
Saleslady/Counter Clerk/Customer Service Suprvisor
Rustan's
10.1992 - 06.2001
Junior Secretarial - Bachelor in Office Administration
POLYTHECNIC UNIVERSITY OF THE PHILS.
Secondary -
FORT ANDRES BONIFACIO COLLEGE
Primary -
CEMBO ELEMENTARY SCHOOL
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