Emmanuel Zarcal Jr.
Meycauayan City
Summary
Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with a 5 year history of superior performance in remote environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Content Writer
Concentrix
Quezon City
11.2020 - Current
- Design help content for supported products
- Immerse in the user experience to understand where customer need assistance
- Transform complex accounting jargon into conversational, friendly language
- Employ the company voice and tone to design content that helps our customer succeed
- Collaborate effectively with other designers, content strategists, product managers, and subject matter experts
- Seek feedback and contribute constructively ton content reviews
- Apply personal expertise and customer data to design decisions
- Work on multiple projects at a time, using strong communication skills to manage time and expectations appropriately.
SEO Content Writer for Shopify - Part Time
ConnectOS
10.2023 - 06.2024
- Improved organic search results by employing white-hat SEO techniques and best practices.
- Communicated effectively with clients about ongoing progress and updates related to their SEO strategy.
- Created compelling meta descriptions and title tags to increase click-through rates from search engines.
- Increased keyword rankings through diligent research and optimizing on-page elements.
- Formatted content to adhere to industry-specific style guides.
- Utilized feedback from clients and colleagues to improve content quality.
Project Coordinator 1
Concentrix
06.2018 - 11.2020
- Assist in the development and maintenance of project schedule
- Schedule resource assignments for project tasks
- Project and task specific logistics confirmation validating equipment orders, staging, and delivery
- Project and task specific training with technicians in advance of scheduled project deployment to review project scope, deployment processes, and client specific required knowledge to insure quality deployment of the hardware
- First point of contact for Client or subcontractor technical resources actively completing deployment activities on client site for general support (not technical support)
- Monitoring and recording technician activity and required deliverables in a project database or other defined repository
- Review and approval of technician task completion and deliverables against contractual obligations prior to releasing on-site technicians
- Primary point of contact for the Project Manager and/or Project Coordinator - Level II for reporting project completions, escalations, or reschedules.
Customer Care Consultant
Acquire Business Process Outsourcing
10.2017 - 03.2018
- Provides general information to customers regarding their Healthcare Policy
- Process payments
- Make changes on their policy details.
Remote Assistant / Admin Assistant
DSM Manila LLP / White & Case Global Ops. Mla
09.2016 - 08.2017
- Responsible for providing wide range of support to Stakeholders
- Managing calendars, organizing events, activities and meetings, sending calendar invite and Arrangement of Webex and contact details
- Arrangement of rooms, office, client suites and venues
- Call monitoring, routing and forwarding with external coordination
- Travel management with flight, transportation and hotel arrangements
- Setting up Itineraries, office and meeting rooms
- Expense management, Chrome river management, consolidation and management of receipts, invoices, and reimbursements
- Document processing with report generation, creation of presentations, proofreading and document editing, dictation, and transcription
- Project management with Logistics management (RSVP's, survey, feedback).
Customer Care Specialist / Subject matter expert
Convergys Philippines Inc.
11.2011 - 05.2016
- Assist team with troubleshooting issues and resolve complaints (SME)
- Relayed information among teammates and team leaders regarding new policies and feedbacks from customer (SME)
- Provide information regarding products and company policy for customers
- Made complete discretion of customer information, and upholds company security procedures regarding customer accounts
- Encourage engagement of team members in company events (SME)
- Addresses customer service inquiries in a timely manner and accurate fashion
- Provide information regarding products accordingly for customer satisfaction
- Made complete discretion of customer information, and upholds company security procedures regarding customer accounts
- Processes each customers orders timely and accurately and provides the proper details of the process from the pricing, and other fees.
Education
Registered Nurse - Nursing
06.2006 - 04.2008
High School Diploma -
06.2000 - 03.2004
Primary Education -
06.1992 - 03.2000
Skills
Creative Writing
Bday
10/22/87
Personal Information
- Gender: Male
- Marital Status: Single
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SEO Content Writer for Shopify - Part Time - ConnectOS
10.2023 - 06.2024
Content Writer - Concentrix
11.2020 - Current
Project Coordinator 1 - Concentrix
06.2018 - 11.2020
Customer Care Consultant - Acquire Business Process Outsourcing
10.2017 - 03.2018
Remote Assistant / Admin Assistant - DSM Manila LLP / White & Case Global Ops. Mla
09.2016 - 08.2017
Customer Care Specialist / Subject matter expert - Convergys Philippines Inc.
11.2011 - 05.2016
Capitol Medical Center Colleges - Registered Nurse, Nursing
06.2006 - 04.2008
Quezon City High School - High School Diploma,
06.2000 - 03.2004
Kamuning Elementary School - Primary Education,
06.1992 - 03.2000
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