Emmanuel Segovia

Non-Voice Account.

• Prepared insurance claim forms or related documents and reviewed for completeness.
• Maintained confidentiality of suppliers records, and health statuses.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Verified client information by analyzing existing evidence on file.
• Completed data entry of legal documents into electronic filing systems.
• Completed data entry to record call notes, suggestions and questions.
• Gained extensive knowledge in data entry, analysis and reporting.
• Completed recordkeeping, filing and data entry duties.
• Located and corrected data entry errors.
• Handled administrative and data entry work for staff.
• Used [Salesforce] to perform data entry functions.
• Managed and organized documents for data entry tasks.
• Completed accurate and timely data entry.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed and maintained positive relationships with guests for satisfaction.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Inspected dishes and utensils for cleanliness.

• Responded to customer requests for products, services, and company information.
• Met existing customers to review current services and expand sales opportunities.
• Informed customers of promotions to increase sales productivity and volume.
• Set and achieved company defined sales goals.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Educated customers about billing, payment processing and support policies and procedures.

Non-Voice Financial Account (JPMorgan Chase & Co.).

*Midway through our nesting period, the client made the decision to discontinue our employment. As a result, we were left without clear direction regarding future placement within Teleperformance, and no assurance was provided about potential redeployment opportunities at that time.

Tasks.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Completed data entry to record call notes, suggestions and questions.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.

• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Coached and mentored service representatives to deliver polite, professional customer interactions.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Completed bi-weekly payroll for 25 employees.
• Entered and tracked payroll deductions and processing of garnishments.
• Coordinated resolution of payroll discrepancies.
• Oversaw payroll by reviewing timesheets.

I decided to explore new opportunities after taking on additional responsibilities following my promotion, as there were no adjustments made to my compensation at the time. I was seeking a role that aligned more closely with my career growth and offered a more competitive compensation package.

• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Received, unpackaged and stored incoming food deliveries.
• Maintained high customer satisfaction levels by preparing orders accurately.
• Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
• Discarded expired food items and disposed of waste for hygienic food preparation environments.
• Assembled and packaged food items securely to meet company standards.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Used POS system to enter orders, process payments and issue receipts.
• Performed cash, card, and check transactions to complete customer purchases.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Handled cash with high accuracy and took care to check bills for fraud.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.

• Provided support to crew members through all facets of food preparation and delivery.
• Distributed food to team members with efficiency in high-volume environment.
• Cleaned and maintained kitchen equipment regularly.
• Grilled meats to customer specifications.
• Established and maintained productive staff relationships for positive working environments.
• Adjusted gas and electric grills to specified temperatures for quality food output.
• Maintained clean, organized grill stations for hygienic, orderly food preparation.
• Restocked and rotated food items according to expiry dates to minimize waste.
• Stored and handled goods correctly to maintain freshness and condition.
• Provided support to crew members, facilitating quick food preparation and delivery.
• Restocked stations and supplies during slower periods between rushes.
• Worked closely with other kitchen staff to facilitate timely completion of orders.
• Followed recipes and cooking techniques for consistent results.
• Verified accurate portioning of food items and garnishes.