Emmanuel Santos
Customer Service/Sales Expert/Legal Officer
Rodriguez, Province Of Rizal
Summary
Proven leader and legal expert, adept at contract drafting and enhancing team productivity, significantly improved customer satisfaction at Jollibee Foods Corporation and Teleperformace through exceptional service and efficiency. Skilled in legal research and ethical management, I excel in high-pressure environments, driving success and fostering positive outcomes.
Overview
12
12
years of professional experience
Work History
Legal Officer
Constantino And Associates Law Office/Eastwest Ban
09.2023 - 03.2024
- Drafted and reviewed a wide range of legal documents to ensure compliance with applicable laws and regulations.
- Typed and processed legal documents to prepare for court filings and legal pleadings.
- Negotiated favorable settlements in multiple litigation cases, minimizing financial exposure for the company.
- As a Legal Officer I negotiate and draft contracts on behalf of the company regarding Auto Loans that are delinquent on their payments and also I make checklists of the unit that is to be recovered by us from the loaners. Excellent written communication is also crucial to draft legal documents and write emails or instructions to co-workers that is being handled by me.
Customer Service Representative
Teleperformance
03.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- As a telco representative I do attend to customers needs with regards to their services dissatisfaction and complaints and I make sure it's all fixed along with excellent customer service.
-
Outbound Sales Representative
MVP Global Marketing Solutions
06.2018 - 05.2019
- Maintained accurate records of client interactions, ensuring consistency in follow-ups and long-term relationship building.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
- As a sales representative I make calls to potential clients for car warranty insurance also providing them solutions whenever they've lost track of their warranty to remind them and offer possible service package that suites their needs.
Team Leader
Appco Group Phils.
06.2016 - 03.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- UNICEF Brand Ambassador handling teams of 5 people to introduce a UNICEF Program and gain funds for a certain project to help kids in the Philippines. As a leader I am responsible for the growth of my teammates as ambassadors of UNICEF and on the same company I was promoted as team leader in just a week.
Service Crew
Jollibee Foods Corp.
02.2012 - 03.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- I provide assistance to customer while enjoy dropping by to eat at the top one and largest fast food chain in the Philippines.
Education
No Degree - Secondary Education Major in English
Colegio De Montalban
San Mateo, Province Of Rizal, Philippines 04.2001 -
Skills
Legal Research
Driving
Advanced Baking and Cooking with Barista Skills
Sales
Basic Automotive
Ethics management
Legal Analysis
Contract drafting
Legal Research
Timeline
Legal Officer
Constantino And Associates Law Office/Eastwest Ban
09.2023 - 03.2024
Customer Service Representative
Teleperformance
03.2021 - 09.2021
Outbound Sales Representative
MVP Global Marketing Solutions
06.2018 - 05.2019
Team Leader
Appco Group Phils.
06.2016 - 03.2017
Service Crew
Jollibee Foods Corp.
02.2012 - 03.2015
No Degree - Secondary Education Major in English
Colegio De Montalban
04.2001 -