Emmanuel Santos

• Check with every table whether the food and service were to guest satisfaction and handle any guest disputes if any
• Enforce discipline to my subordinates and communicate effectively and timely with all the members of the team regarding sanitation procedures
• Transact POS transactions and VOID if any.

• Supervising the preparation, display and service to guest while enforcing the sanitation procedures onboard
• Ensuring prompt and friendly customer service
• Maintain adequate staffing in the buffet restaurant and provide guest good service that meets Costa standards.

• Responsible for ordering provision, chemicals and cleaning materials
• Overall incharge in the operation of crew, staff, officer, petty mess
• Enforce discipline to my staff and follow sanitation procedures onboard
• Food delivery in crew and passenger isolation
• Submit daily report in daily basis to the Restaurant Manager and F&B.

• Greeted, seated and served guest in a courteous manner
• Providing excellent service to ensure satisfaction of the guest and ensuring I served the food according to guest food allergies and intolerance
• Taking costumers orders and delivering food and beverages with the help of Assistant Waiter
• Setting up tables including chinaware, silverware, and glassware.

• Helping the waiter to pick up the food from the kitchen and clearing all the dirty plates, utensils and glassware from the tables as required
• Incharge for all the beverage service to the guest
• Giving good customer service.

• Overall incharge in the operation of the All hands Club.

• Take food and beverage orders accurately including any special request.

• Served food to the guest in courteous manner and bussed tables and reset place settings quickly and effectively