EMMANUEL PAUIG NATARTE
Tuguegarao City, Province of Cagayan
Summary
RELIABLE EMPLOYEE SEEKING ENTRY-LEVEL POSITION. OFFERING EXCELLENT COMMUNICATION AND GOOD JUDGEMENT. TO SEEK AND MAINTAIN A FULL-TIME POSITION THAT OFFERS PROFESSIONAL CHALLENGES UTILIZING INTERPERSONAL SKILLS, EXCELLENT TIME MANAGEMENT, AND PROBLEM-SOLVING SKILLS. AN ORGANIZED AND DEPENDABLE CANDIDATE IS SUCCESSFUL AT MANAGING MULTIPLE PRIORITIES WITH A POSTIVE ATTITUDE. WILLINGNESSTO TAJE ON ADDED RESPONSIBILITIES TO MEET TEAM GOALS.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ALORICA TELESERVICES INC.
11.2023 - 12.2024
•Handled inbound calls and chats for a US-based client, assisting 80+ customers daily.
•Maintained an average customer satisfaction score (CSAT) of 95%+.
•Resolved billing and technical concerns, ensuring first contact resolution.
•Consistently achieved monthly quality and attendance metrics.
ELECTRICIAN/PLUMBER
SM CNETER TUGUEGARAO DOWNTOWN
06.2023 - 11.2023
•Installed, repaired, and maintained electrical systems, wiring, and plumbing fixtures.
•Conducted preventive maintenance for lighting, drainage, and power panels.
•Responded to maintenance service calls and emergencies promptly.
•Ensured compliance with safety standards and electrical codes.
SERVICE CREW
CCER MEGA FOOD VENTURES
10.2019 - 02.2020
•Prepared and assembled food items according to McDonald’s quality and hygiene standards.
•Maintained cleanliness and order in the dining, kitchen, and restroom areas.
•Ensured fast, friendly, and accurate service even during peak hours.
•Recognized by shift manager for excellent teamwork and customer feedback.
Education
Bachelor of Science - INDUSTRIAL MAJOR IN ELECTRICAL TECHNOLOGY
CAGAYAN STATE UNIVERSITY-CARIG CAMPUS
CARIG, TUGUEGARAO CITY, CAGAYAN06-2018
Skills
- ACTIVE LISTENING
- ELECTRICAL HOUSE WIRING
- MACHINE OPERATION
- SELF-MOTIVATED
- AUTOMOTIVE SERVICING
- INTERPERSONAL COMMUNICATION
- MULTITASKING ABILITIES
- TEAM WORK COLLABORATION
Additional Information
CHARACTER REFERENCE
ARONKIRK ABELLA
FIRE OFFICER 01
BUREAU OF FIRE PROTECTION
09929597499
JUANA NOBLEZA
OWWO III/REINTEGRATION HEAD, OWWA REGION II
09279157133
JAYSON QUILANG
TEAM LEADER
NWOW ELECTRIC BIKE
09652651476
Timeline
Customer Service Representative
ALORICA TELESERVICES INC.
11.2023 - 12.2024
ELECTRICIAN/PLUMBER
SM CNETER TUGUEGARAO DOWNTOWN
06.2023 - 11.2023
SERVICE CREW
CCER MEGA FOOD VENTURES
10.2019 - 02.2020
Bachelor of Science - INDUSTRIAL MAJOR IN ELECTRICAL TECHNOLOGY
CAGAYAN STATE UNIVERSITY-CARIG CAMPUS