EMMANUEL M. PENONES JR.

• Answer incoming telephone inquiries including, but not limited to, requests for general account information, concerns related to contributions and withdrawals, how to make changes to an account, product information and tax questions. Complexity and scope of questions based on level.
• Assist participants through the navigation of the automated voice response system as well as the Web Site.
• Review, comprehend and implement all new communication regarding plan updates and changes.
• Run disbursement quotes, respond to managerial feedback, and attend meetings and training sessions.

• Help troubleshoot issues that users may have with the Financial Dashboard and relay to the technical support team.

• Responsible for providing travel information, booking reservations, servicing existing reservations, educating on company websites, and providing ticketing services
• Resolve issues that may arise with travelers with a sense of urgency
• Demonstrate commitment to high-quality customer service by ensuring responses to calls are resolved in a timely and professional manner

• Handle inbound calls for product or service inquiries
• Attend to customer's requests for replacement, refund, etc
• Handle all customer information with confidentiality and treat each call with utmost courtesy
• Keeping records of interactions with customers, process accounts, and filing documents of customers