Emmanuel Mendoza
San Fernando Pampanga
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Marketing Manager
Jack Daniel's Oracle Club
08.2023 - 09.2024
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Sales and Marketing Lead
Frontrow International
10.2010 - 08.2018
- Mentored new team members, ensuring a smooth onboarding process and promoting a positive work environment.
- Conducted comprehensive market research to identify potential business opportunities and areas of growth.
- Led marketing campaigns for successful product launches, driving brand awareness and customer engagement.
Customer Service Representative
IBEX Global Parañaque
04.2015 - 10.2015
- AT&T Uverse & Direct TV Account
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Sitel
05.2013 - 01.2014
- Frontier Airlines Account
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Teleperformace
02.2012 - 02.2013
- AT&T Mobility Account
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
National Certificate - Hotel And Restaurant Services
Tesda
Bacoor City, Province Of Cavite, Philippines07-2011
Undergraduate - Hotel And Restaurant Management
University of Perpetual Help
Bacoor City, Province Of Cavite, Philippines04-2010
Skills
- Social media marketing
- Staff management
- Customer relationship management (CRM)
- Strategic planning
- Partnership development
Timeline
Marketing Manager
Jack Daniel's Oracle Club
08.2023 - 09.2024
Customer Service Representative
IBEX Global Parañaque
04.2015 - 10.2015
Customer Service Representative
Sitel
05.2013 - 01.2014
Customer Service Representative
Teleperformace
02.2012 - 02.2013
Sales and Marketing Lead
Frontrow International
10.2010 - 08.2018
National Certificate - Hotel And Restaurant Services
Tesda
Undergraduate - Hotel And Restaurant Management
University of Perpetual Help
Similar Profiles
Christopher StewartChristopher Stewart
Material Handler at Jack Daniel's DistilleryMaterial Handler at Jack Daniel's Distillery
Rachel HoneaRachel Honea
Assistant Event Coordinator at Jack Daniel's DistilleryAssistant Event Coordinator at Jack Daniel's Distillery
Kristi MorrowKristi Morrow
Bottling Associate at Staffmark @ Jack Daniel'sBottling Associate at Staffmark @ Jack Daniel's