Emmanuel Gepiga
Call Center Agent
San Jose Del Monte Bulacan
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
11
11
years of professional experience
Work History
Client Services Associate
TDCX Phil.
11.2022 - Current
- Educated clients on account services and resolved client inquiries about advertising concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technical Support Representative
Concentrix
09.2016 - 09.2022
- Resolved diverse range of technical issues for satelite tv service (DISH) such as signal issues,audio,video and device problems.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Service and Sales Representative
Teletech Phil.
10.2014 - 09.2016
- Resolving customer inquiries for triple play service (phone, internet and tc) billing and upselling
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative
Teleperformance Phil.
10.2012 - 10.2014
- Responded to customer inquiries for mobile phone service ( Virgin Mobile). Handling billing and basic troubleshooting.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration Major in Marketing
University of Caloocan City
Caloocan City03.2009
Skills
Service Recommendations
undefinedTimeline
Client Services Associate
TDCX Phil.
11.2022 - Current
Technical Support Representative
Concentrix
09.2016 - 09.2022
Customer Service and Sales Representative
Teletech Phil.
10.2014 - 09.2016
Customer Service Representative
Teleperformance Phil.
10.2012 - 10.2014
Bachelor of Science - Business Administration Major in Marketing
University of Caloocan City
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