EMMANUEL DELA PEÑA
FRONT OFFICE STAFF
LAPU-LAPU CEBU CITY
Summary
Dynamic Gas Pump Attendant at Gas&go with a strong focus on customer satisfaction and safety compliance. Leveraged excellent communication and problem-solving skills to enhance service quality, resulting in improved customer retention. Demonstrated readiness for emergency response while maintaining a professional appearance in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Gas Pump Attendant
Gas&go
Poblacion, Province Of Cebu, Philippines
08.2017 - 03.2018
- Assisted customers with product inquiries and service needs
- Customer service skills
- Organized daily tasks to meet deadlines
- Managed multiple customer inquiries to ensure timely responses
- Resolved customer issues to enhance satisfaction and retention
- Provided basic support for vehicle maintenance tasks
- Performed effectively in high-stress situations
Education
Bachelor of Science - Aviation Management
National Aviation Academy of The Philippines (NAAP)
Medellin, Province Of Cebu, Philippines 04.2001 -
High School Diploma -
National High School
Medellin, Province Of Cebu, Philippines 04.2001 -
Skills
Safety compliance
Emergency response readiness
Cleanliness and hygiene
Customer service orientation
Basic safety training
Flexible schedule
Product knowledge
Excellent communication
Self motivation
Patience and empathy
Professional appearance
Timeline
Gas Pump Attendant
Gas&go
08.2017 - 03.2018
Bachelor of Science - Aviation Management
National Aviation Academy of The Philippines (NAAP)
04.2001 -
High School Diploma -
National High School
04.2001 -